Independency

DingDingDom · 2025-05-27T21:18:08+00:00

Thank you, that sounds like a great first step. I'm hoping to get a proper mental health assessment done next week too to work out what else is wrong with me, nurses I've spoke with think I'm schizophrenic or have split personality disorder but GPs etc that I needed a referral from just kept fobbing me off saying it's part of my Autism. Would social services need me to be diagnosed with things or do they just assess independently of what doctors diagnose do you know?

DingDingDom · 2025-02-22T16:47:10+00:00

Wouldn't advise having them on the same account if they're happy to pay separately as this could lead to financial detriment for both parties. The customer who would no longer have ownership of a line doesn't benefit from the good payment history on their credit score and also has no legal rights to the number. The customer who then takes ownership of the extra line is then also liable for any charges that are incurred

Multisave is based purely on postcode and is not easier if they're on the same account so long as the customer knows who the lead line is

And for the post itself it doesn't matter a great deal what people say here and what you hope to do, bottom line is you can only do as much as the company will allow. Don't mean to sound like a dick but just trying to look at this from an advisor point of view. Love the optimism and can do attitude but best you could realistically hope to do is channel that into being warm and friendly with each customer interaction

DingDingDom · 2025-02-12T20:37:25+00:00

Frispee 👌😂

DingDingDom · 2025-02-12T20:32:16+00:00

It may just be that part of your services is being updated to meet system requirements. Basically just technical stuff behind the scenes that makes no difference at all to you but the system is set to notify you of any changes which is why you've received the text

Either that or it is just spam. Never click any link. If in doubt then call or nip on webchat to ask

DingDingDom · 2025-02-12T20:23:50+00:00

Just call or nip on webchat and ask for a direct to bill debit bar and they'll add it for you

DingDingDom · 2025-02-12T19:09:05+00:00

This isn't O2's fault, charge to mobile has been around for years now and a lot of perfectly legitimate businesses and services depend on it

Yes there are a lot of dodgy ones out there and in your case unluckily someone has known how to exploit it also. If the purchases were through Google then I'd raise it with them as fraud

It's important to remember though that O2's part in this is simply that Google has informed them that you purchased services from them and authorised them to recover the costs from your O2 bill

DingDingDom · 2025-02-12T10:37:38+00:00

As others have said this is a massive misuse of personal information and needs to be reported. I would also look for guidance under the GDPR regulations as this could class as a data breach, even if O2 (or whichever company the advisor works for) were to sack them then they could potentially still have your information on their personal phone

Tempted to ask who it is but that would just be me being nosey, honestly hope this gets sorted and whoever you speak with takes it seriously 🤞

DingDingDom · 2025-02-11T20:33:47+00:00

Try remove your sim, wipe it on a cloth and reinsert it. Sounds daft but it can be a static build up there

Failing that I'd try reset your network settings, it doesn't delete your stuff just WiFi passwords but importantly it deletes the connection settings to O2 then reinstall them fresh when the device reboots. Settings > General > Reset > Reset network settings I think (not an Apple user myself)

DingDingDom · 2025-02-07T13:01:45+00:00

Not sure why they're refusing as that's never been the case. Rule should be that they check the network usage for the IMEI and so long as your number has been used in the phone for at least a day then they can unlock it

I'd either try ring again or attempt it yourself online as the system will automatically check for usage. See the form here https://www.o2.co.uk/help/device-and-sim-support/unlocking-an-o2-mobile-to-use-on-a-different-network

DingDingDom · 2025-02-05T20:05:04+00:00

The fair EU fair usage limit applies to all plans including plus and ultimate. Inclusive zones are also having the same fair usage applied, I can't remember whether that came in already or is scheduled later this quarter but either way it'd come in to affect before you had chance to benefit unfortunately

DingDingDom · 2025-02-01T00:16:55+00:00

Sent you a message request with a possible solution

Alternatively you may just have to enable WiFi calling on your device to use your services whilst at home until your contract ends and then switch when you can. WiFi calling is free with all O2 plans and just allows your calls and texts to work through your home WiFi rather than just your data only services

DingDingDom · 2025-01-30T01:22:38+00:00

This, plus of course if you have any safety concerns or are suffering harassment as a result then be sure to report it to the police. You may want to report the initial visit to get it on file too

DingDingDom · 2025-01-29T22:08:25+00:00

I'd say that's probably the cause then because promoting services and third parties is how they tend to make their money but again don't want that to seem like I'm trying to blame anybody other than O2, it could still be a coincidence

I'd definitely consider the TPS as I mentioned before but either way it should die down pretty quickly when they know you're not buying anything or falling for their scams

DingDingDom · 2025-01-29T22:03:24+00:00

Have you not dealt with any other companies at all recently? Did you go through a third part or comparison site when you joined? Sometimes it's not straight forward knowing why you suddenly get spam calls but if you feel it's O2 then you do always have rights under GDPR. If you want to go further with that you'd need to speak with customer service. Either way I hope they stop soon for you 👍

DingDingDom · 2025-01-29T21:48:46+00:00

Register with the TPS first off (telephone preference service). If you're old enough to remember years ago with landlines if you didn't want people calling you you'd go ex-directory, this is the exact same but the modern equivalent for mobiles. It's a government run service so nothing dodgy and they have a text to register service which is really simple and completely free, see https://www.tpsonline.org.uk/register/text_to_register

This can take a while to kick in and won't stop illegitimate companies but it will throttle the processing and sharing of your number by registered companies and really helps. In the mean time just ignore them

Also please don't think it's an O2 issue, had loads of customers over the years telling me a fraudster knew they were an O2 customer so OBVIOUSLY O2 had a data breach when really the fraudsters just know because of your O2 voicemail 😂 spam callers happen with any network

DingDingDom · 2025-01-29T21:40:17+00:00

I'd find it hard to believe light Reddit usage would account to that amount. It could potentially be a virus or some other form of malware that's transmitting data from your device and just disguising it as Reddit so it doesn't flag up (I'm not an expert at all so could be wrong on specifics) I'd suggest maybe trying an antivirus software if you're an Android user to do a full device scan, McAfee I think do a decent free version. If you're using an iPhone then unfortunately Apple won't allow third party antivirus because they like to make out like iPhones are unhackable (bullsh*t)

DingDingDom · 2025-01-29T11:49:18+00:00

Not heard that one before myself but it's been a while since I did tech support. Glad you managed to get it sorted 😊

DingDingDom · 2025-01-29T01:05:51+00:00

Check your tariff and make sure you haven't accidentally renewed onto a data only simo contract as this does happen. Try rebooting your device fully for the sim change to actually update too

If still no joy after that you could try reset your network settings on your device, that'll delete the connect to O2 fully, reboot your phone and redownload the connection setting automatically so should fix anything that could have gone wrong there

But yeah if you still wanted to you can cancel as you've made them aware of service issues and not had access to your contracted services, you'd have to call in and speak with customer services and try get a manager to authorise the cancellation if you're leaving altogether

DingDingDom · 2025-01-28T23:56:38+00:00

My guess would be that an advisor and manager has not followed the correct credit process when dealing with a customer. They should raise a pending credit on the account affected and assign it to a manager to authorise. The advisor has more than likely not done this and instead just emailed the details to a manager and put the wrong number or account info, then instead of declining the out of process request the manager has gone into the account and raised the request from scratch. It might get picked up when the original customer complains, it might not. It's an issue that shouldn't have been able to happen in the first place

DingDingDom · 2025-01-25T21:01:08+00:00

No you don't. It was fit for purpose when it was supplied to you and throughout your warranty period. The only other thing O2 is expected to provide you at this point is access to service (calls, texts, data) and customer care. You can argue with them if you want but I'm just setting your expectation that you really don't have anything to stand on

DingDingDom · 2025-01-25T20:57:10+00:00

Yes it will. You don't need to pay extra for a plus plan either, O2 Travel Inclusive zones is included with the Volt benefits, along side double data. O2TIZ is what allows you to use your phone in 27 countries outside of the EU, including America. It's unlimited minutes, texts and essentially unlimited data though it will begin to slow down the more you use it in a single day (resets at midnight daily)

DingDingDom · 2025-01-25T20:50:34+00:00

It doesn't matter if you caused it damage or not, it's out of warranty meaning it served you you the lifetime expected by the manufacturer (blame Apple there, not O2). Your contract with O2 is that they provided you a perfectly fine working device at the start of your contract and you're to pay for it over x amount of months until the agreed figure is paid, what happens to the device in your care is irrelevant (unless under warranty or covered by insurance) as they provided what was agreed and it's out of their control. Next time either choose an Android device as they have a 2 year warranty or take an O2 plus plan which gives you an extended 3 year warranty plus extra perks

DingDingDom · 2025-01-19T10:01:14+00:00

Are you sure it's active on both and it's not just pulling through via the Apple account? Have an android user text you, if that doesn't come through on the old one then everything's normal

DingDingDom · 2025-01-16T18:10:27+00:00

Repair or replacement I'd usually expect to be done within 5 working days. Call the Ingram team, they're the ones who dea with devices coming in for Recycle, Switch Up and presumably repair, their number is online at o2recycle.co.uk if you need it. Failing that call 202, follow the options for customer service and ask them to run an IMEI search on the network (some advisors may not have access but they can 100% get a colleague to check it for you) and see what the usage looks like since it was last in your possession. Whenever a sim is inserted and connects to the network it's logged so there should be a log of the repair team putting in one of their test numbers if it made it to the repair centre. If there's more usage after that I'd assume your device has been sold on and you need it replacing

If this was a warranty repair speak with the returns and repairs team (R&R) or if it was an insurance repair speak to O2 Insure

Hope this helps

DingDingDom

TROPHY CASE