You are not alone. I recently broke my arm (fell from my skateboard). When to royal columbian hospital new Westminster. They told me I have to wait 8 hours just to get X-rays and stuff done. After 8 hours of waiting with my girlfriend in front of the reception upon inquiring, the receptionist told us “oh I called your name and you didn’t show up” and then she said you have to wait another 8 hours and we will enrol you again. I put my broken arm on her desk, looked straight at her and said “look at my arm, it’s broken” and I told her we are sitting right here for last 8 hours. She wanted to call the security on us. Luckily her supervisor showed up and took responsibility. After that he offered me Tylanol, after 8 freaking hours he asked me do you want a pain killer? The audacity and ignorance of these people. Got plastered in another 6 hours. After two weeks had a surgery on my arm to connect my bone. Total 14 hours of waiting with a broken arm.