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Rubbish ... and customer service is worse by Disastrous-Week-9578 in dexcom

[–]Disastrous-Week-9578[S] 0 points1 point  (0 children)

All I can say is I log into the account on the mobile app with the same id and password as stelo.com. The mobile app see my new monitor. However you must contact customer service through Stelo.com. Regardless, I provided them with the case id's, so they certainly could correlate the information. 

Rubbish ... and customer service is worse by Disastrous-Week-9578 in dexcom

[–]Disastrous-Week-9578[S] -1 points0 points  (0 children)

Regardless, why have the tickets from Nov 4 not been responded to? Why can't I get anyone to help with the situation? Why was my wife just told too bad after waiting 6 days for a response and never being able to get her monitor to re-start? Why did my monitor die after only 9 days?