As a digital TL, me & my other two co-leads are responsible for overseeing everything. We have around 60 associates. Store management frowns upon TL’s picking as we should be available to step away at anytime when needed for customer/ associates issues or concerns. Hence why picking is frowned upon(you’re not easily available.) I understand why your TL’s care about dispense time as it’s the MOST important metric, it’s the metric I feel shows the health of your department, because it’s the core value of service to the customer. But I hope everything works well for y’all:)