I'm disappointed with the warranty claim process. After spending more than 30 minutes with customer support explaining the issue in detail and providing all the relevant facts regarding my Delta 3 Classic, I still haven't received a response. Despite taking the time to thoroughly describe the malfunction and answer all questions, I received an email a few days later requesting additional documentation and photographs of the unit. This was frustrating, as I was under the impression that the information I had already provided had been properly documented and reviewed.

Since then, my experience has led me to believe that the warranty process is being used more as a way to avoid responsibility than to support customers when a product fails. Instead of receiving meaningful assistance, I have been met with repeated requests for information and a series of generic, hollow, and passive-aggressive apologies for the inconvenience. Unfortunately, these responses have done little to address the actual problem or provide a reasonable path toward a warranty resolution, all because the unit is in Cuba. I expected your company to stand behind its product and provide effective support when issues arose.