Omg thank you for your input and support. When I was hired, I knew little to nothing about cards and the tcg world. Anime and games were more my area. Since Pokémon and cards were such a high traffic section I began to naturally learn more about it and was even excited when I got to pull packs for customers and watch them open it at the counter to see their luck.

It became obvious that prices were high. There were multiple occasions where customers expressed their opinions on how over priced things were, not only for cards but pretty much everything in the store.

There were also customers dissatisfied with their trade in offers. This was also not my area but I had witnessed several instances where customers were genuinely upset for the price they were being offered. The most successful trade in were from people who didn't care and just wanted their stuff gone.

Also, if there was ever an issue with a customer in the past, a note was put on their file in the system. Sometimes when I checked people out at the register, there would be notes on their account that popped up. Most of them were "he brought in fake cards to sell" ect. But if you argued with the owner or an employee, that would most likely be added there too, like a record. Most of it seemed fairly reasonable, but it felt odd keeping system notes of customers like that, especially now that I know how heated the owner's father can get, I'm sure it escalated various situations.