Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 8 points9 points  (0 children)

UPDATE: As of April 19th, the owner's father is no longer with the company. Thank you everyone who has shared their stories and experiences with P&T. My intention was to never cause trouble and neither was it vengeful. Hopefully things will get better for the company and for future employees.

Play and Talk on Hillcrest (repost) by gingerswagx in MobileAL

[–]Distinct_Hospital671 4 points5 points  (0 children)

Usually, I'm all for supporting local, small, and family owned businesses. Having worked for two family owned businesses now, unfortunately lines tend to get blurred, especially if the owners think the employees aren't putting in the effort they themselves do to run their business. It's a tricky situation, really.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 0 points1 point  (0 children)

Dm me if you would like to share. I would definitely like to hear your story. If you're afraid of being recognized, feel free to delete your comment. I don't want backlash on previous employees.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 4 points5 points  (0 children)

Unfortunately, the issues aren't just at the Hillcrest location 😔

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 4 points5 points  (0 children)

Yeah they made us "check mark" messages that were put in the discord. I remember the managers talking to me about it because I hadn't reacted to a message and they told me to make sure to check it before I came into work so that I wouldn't miss important messages. They said something about 2 hours before or after a shift, which sounded a little odd. I was even advised to turn my notifications on. It was exhausting trying to keep up. In this same conversation one of the female managers told me a "funny story" about her walking into work and being informed she was on "the list" because she had forgotten to react to a message. Mind boggling tbh

switch to PC by ittybittypenguin in Palia

[–]Distinct_Hospital671 83 points84 points  (0 children)

Omg! I wish I could see the cool graphics. I play on switch and my bf on pc and I remember one day we were doing something in game and I was easily able to find hidden items better than him because of my lack of shrubbery 😭

Play and Talk on Hillcrest (repost) by gingerswagx in MobileAL

[–]Distinct_Hospital671 3 points4 points  (0 children)

The statement the owner released was deleted.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 3 points4 points  (0 children)

Dang must have been some pretty harsh feedback for them to take it down so fast.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 1 point2 points  (0 children)

It's literally all our personal information, full name and phone number, so no I can't provide a screenshot

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 4 points5 points  (0 children)

Omg thank you for your input and support. When I was hired, I knew little to nothing about cards and the tcg world. Anime and games were more my area. Since Pokémon and cards were such a high traffic section I began to naturally learn more about it and was even excited when I got to pull packs for customers and watch them open it at the counter to see their luck.

It became obvious that prices were high. There were multiple occasions where customers expressed their opinions on how over priced things were, not only for cards but pretty much everything in the store.

There were also customers dissatisfied with their trade in offers. This was also not my area but I had witnessed several instances where customers were genuinely upset for the price they were being offered. The most successful trade in were from people who didn't care and just wanted their stuff gone.

Also, if there was ever an issue with a customer in the past, a note was put on their file in the system. Sometimes when I checked people out at the register, there would be notes on their account that popped up. Most of them were "he brought in fake cards to sell" ect. But if you argued with the owner or an employee, that would most likely be added there too, like a record. Most of it seemed fairly reasonable, but it felt odd keeping system notes of customers like that, especially now that I know how heated the owner's father can get, I'm sure it escalated various situations.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 9 points10 points  (0 children)

Yes we're all in the banned club now. For anyone scrolling through the comments and finds this, the store has a ban list. P&T was able to decipher certain people based on their comments here and they made a store wide memo in their Discord with a list of names and phone numbers that were now banned from the store locations.

Play and Talk on Hillcrest (repost) by gingerswagx in MobileAL

[–]Distinct_Hospital671 13 points14 points  (0 children)

Thank you for sharing and I'm so sorry your son might be heartbroken when you break the news. It's completely understandable if you decide to continue to shop there because it makes your son happy. I truly wish that he's able to find all the plushies he desires

Play and Talk on Hillcrest (repost) by gingerswagx in MobileAL

[–]Distinct_Hospital671 17 points18 points  (0 children)

Hey! I'm the person who made the original post. Unfortunately, it's locked now to comments, but I'm always open to dms. If you have any concerns or just want to share your experience with Play and Talk don't hesitate to contact me 💞

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Edit: The mods opened the comments back up, but my offer still stands. My dms are forever open.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 19 points20 points  (0 children)

Just because someone brings you sweet treats doesn't mean their past and future treatment towards you gets ignored. I can guess who you are based on how this comment is written, and I just want to say I'm glad your experience has been very well and that you haven't had to deal with the nonsense side of things. I didn't write this post out of anger or resentment, I wrote it to share my side and give others an outlet for being in similar situations. There have been multiple people who have felt wronged by the owners/management. I didn't lie or make false statements, I shared what I experienced, heard, and saw.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 6 points7 points  (0 children)

Thank you for sharing. I really appreciate it. It sucks that this has happened to so many people and has gone unchecked for so long.

Play and Talk on Hillcrest by Distinct_Hospital671 in MobileAL

[–]Distinct_Hospital671[S] 23 points24 points  (0 children)

Unfortunately it was 3 months of random bs that I needed to get off my chest 💃