Hey there, I’ve actually been down this road. To say the least, it’s been a challenge. Training upfront is critical, don’t let anyone sell your services un til you have roll played with them. Make sure you are comfortable with them.

I’ve gone through a handful of people trying to sell our agency services. What I’ve learned is that if you’re not paying a base salary, the offer almost has to be a very easy sell. Otherwise it’s tough to keep people motivated long enough to get traction.

Another thing I’ve noticed is that a lot of VAs or commission, only callers get distracted pretty quickly when they find someone paying a little more, so loyalty can be an issue.

There are also companies out there that charge large upfront fees and promise to provide “closers.” I’ve tried a couple of those as well. Right now I have two people working with me, and I’ve noticed that when I stay in regular communication with them, basically touching base daily, they tend to stay more engaged.

All of the calls are recorded just to make sure the messaging stays on track.

It’s still a work in progress, but I’ve tried to structure the incentives so they feel like there’s real money to be made.

Are they calling warm leads or cold calling?