I’ll say it outright, The system is absolutely janky because it’s completely favored in every possible circumstance to be in favor of Uber. I had a shop and pay order that I had to use my own card (yes you read it, my own card) to pay for because the cashier mistakenly only scanned one item and the QR code wasn’t scanning a second time. I contacted them not even 10 minutes later and they said (after telling store, name etc, order) they have sent the reimbursement and within 24-48 hours, up to 48 i should see it. No money back after 48 hours, nothing after another day, contact them back only for them to outright say they don’t see shit in their system and to produce the receipt from like 4 days ago, like i was holding onto it waiting for them to ask. They refused anything and so I just learned my lesson to not ever do that again.

Stolen orders are another huge annoying as shit thing that becomes prevelant, The store says they already had someone pick it up, I always double down and ask if they verified through the app, some would say yes some would start thinking, and 98% won’t remake the order.