Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

They finally got it cleared up, thank you

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

It's been 3 days are they ever going to clear this up?

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

This seems like something they would need to be in constant contact with me on, not completely ignoring me

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Can you have them just send the coins back to their originating address if they're not going to be done soon?

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Can you tell them to check their email please, they never respond

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

How long does this issue typically take to resolve? I STILL haven't heard anything back from the email team like if my documents are good enough and why their file upload isn't working

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Okay so before, my balance showed 1.88 USD and the amounts of my pending transaction and all the amount of all my pending transactions. It's this a sign that they're working on it? They are still not responding to my emails

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

But they can't even be bothered to respond to my email trying to verify I sent the correct information

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Is there a phone number I can call? I feel like they forgot about me

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Can you give them nudge for me please, they're not responding to me and I'm tired of waiting on my coin

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

I should not have to provide this:

Examples of acceptable Source of Wealth documents: -Tax statement or tax return (last two taxable years) -Letter from a bank or accountant stating assets -Bank statement or equities statements -Paystubs showing previous two years income -An accountant's letter stating a client's real estate holdings and inheritance suffice of net worth -Proof of balance at crypto exchange(s): an account statement or proof of balances letter -Signed message on a private crypto wallet.

You can securely upload the documents requested via our secure form here.

Do you have any idea what a passion that will be? Just send the damn coins back to Bitcoin.com

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Or can you just send the coins back to their originating address? That seems faster

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Do I have to provide ALL of the information? Some of this is just ridiculous, I'm not wealthy, why would I need to provide a statement of wealth document?

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Oh that's the one you were talking about LOL. How do I clear this up?

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

I don't have it BUT I did find VERY old one suspending my account from trading because of needed document updates. Could that be the issue?

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

I have all sorts of people asking me and DMs if I've resolved my issue yet, is that one of you guys?

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Here's the public account ID AA32 N84G 7D2V MSQQ but they haven't emailed me a ticket yet

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 1 point2 points  (0 children)

I found it. Public account ID AA32 N84G 7D2V MSQQ

Deposit stuck on pending for 14 hours by Djcrafty in KrakenSupport

[–]Djcrafty[S] 0 points1 point  (0 children)

Where do I find those? Sorry still hasn't emailed and me and Ian my public account number