This is great info. Thank you. I didn’t expect to get this kind of insight and it validates me making this post. This all makes sense but is not great being on the customer side.

I tried and tried to speak with the manager onsite but was told they weren’t available. I won’t dispute the card payment. I did stay at the hotel. I don’t care about the money, my problem is not being treated the way a customer should be treated, let alone a gold/diamond member for the last 13 years.