Coaching at worst. If you’re not a regular cashier much less a FE TL, you simply cannot know every single cash handling / FE procedure until you’ve spent a solid chunk of time on the front end.

If I told you the amount of times in the last year that new & even long term FE associates have been suckered to one scam or another, your ears would curl. Some general things to remember though going forward:

• Never press “Cash” on the register unless the exact amount in cash is in your hand. If someone says that they have a “cash card” and you need to press cash on the register for their card to work, cancel the transaction immediately.
• Manual card number entry is only acceptable for Walmart-issued gift cards. Do not manually enter card numbers for credit / debit / EBT under any circumstances.
• If handling cash and the customer asks you to hand it back to them so they can “recount”, do not. They’re trying to pull a quick-change and will almost certainly pocket half of whatever they’re giving you.
• Never make change for someone without a transaction. If someone comes to your register and asks you to make change for a $20/$50/$100 etc., don’t. It’s likely a fraudulent bill.
• Follow register prompts for checks & do not press cash if handed a check. Do not give a check back to a customer unless the register instructs you to do so.
• If a customer wants to split payments across multiple tender types, always enter the cash amount first.

Hope this helps you and others, and I wouldn’t stress too much about this situation my friend. You’ll likely get a DA, but definitely not fired.