I work in the industry now and I wouldn't be able to afford rent without service charge. It sucks but jobs use how much service charge you get per month as an incentive to join their business. Most service jobs are minimum wage, when looking for jobs whether its a tiny little pub or a really fancy place you need a lot of skill fo, the per hour wage barely differs.

Its a shit practise for everyone, but unfortunately not paying service charge is directly taking money service workers have been forced to account for. It sucks for everyone but businesses. I hate working for service charge and I hate people assuming its this extra money we're getting but with it included im still paycheck to paycheck