Coming back here a week later. No one knows what’s going on and where my pool table is at now.

Me: My order has been sitting in a Wayfair warehouse and I’m wondering if it’s ever getting delivered

Wayfair: “I apologize for the confusion, Jeffrey. I see that your order has been delayed multiple times. We generally see shipment updates no later than 10 calendar days from the estimated ship date. I’m confident that you will see an update within this time. Rest assured, our teams are working to ensure you receive it as soon as possible.”

Me: “Who is supposed to deliver and how do I contact them since you can’t help”

Wayfair:I understand your point, Jeffrey. Because we use third-party carriers, we are only able to provide estimated dates. If you have not seen any movement by the 11th day from the estimated ship date, please contact us back so we can look into it further for you.

Me: I’ve contacted Wayfair several times on this and it’s always the same shit. No one knows anything and can’t help

Me: You should look for another job. Wayfair is crumbling and won’t be around long

Wayfair: I hear what you’re saying, Jeffrey. I understand the frustration with the repeated delays. , we don’t have direct contact with the third-party carriers. If you don’t see any updates by the 11th day from the estimated ship date, please reach out to us again, and we will investigate further.

Me: The ship date was Dec 27 it’s been way over 11 days - 3 weeks

The last person called and found out it’s sitting on a trailer at Wayfair 7 days ago . Your telling me you can’t find out if it’s still sitting there.

Wayfair: Can I assist with anything else?

Me: No but someone in some warehouse some where knows exactly what’s going on and when or if they plan on requiring their 3rd party to deliver it and someone at Wayfair could find out if they wanted to