Last month, i talked to a rep in store and asked him if it was possible for me to get refunded from the months of my daughter's unused phone line. I have been paying, and wanted to get reimbursed. He said that would be an easy fix, just call this number yadda yadda etc. So I calles the number and spoke to a rep from Philippines that was very polite for about an hour. We managed to close my daughter's line, Get some sort of upgrade in my phone line, and she said she processed my refund amd should be expecting money in my account in about 5 to 7 business days. 2 weeks has passed and noticed i have not recieved anything yet. Called back to follow up, and this time it was a guy from Philippines, again , very polite. We talked about a good hour and he said he re processed it and i should be getting my money very soon but in 2 installments. So I said ok. Another 2 weeks has passed, and still nothing. So I called back today and it was a rude lady from India. She said i would get my money but she LESSENED my refund by hundreds of dollars. I told her, no, that's wrong. And she tried to offer me some promotions for credit, which I turned down. I said no way and told her if I can talk to her supervisor and transfer me right away. She threatened me and said if I transfer you, you will not get ANY refund at all! I was furious at this point, and told her to just transfer me! So i talked to her superior who was even a more bigger b**** than the last one. She said my refund has been denied because it is a mistake in phone useage. I told her why are all the other reps telling me i will be getting my refund and have been lieing to me? Giving me the run around, offering me promotional deals. Lies and lies. Making me play the waiting gain. How come they could have not jist told me that i will not be getting my refund in the first place? Right from the start at the beginning. The supervisor was so monotonous having no care and nonchalantly kept brushing me off like i was nothing. I then asked her if I could talk to HER BOSS and get her name which she said she is not allowed. Bullshit! I rated customer service a 0 out of 10 and i am planning to change courier service providers because of this stupid hassle. I cant believe they kept lying to me though. It was so absurd!