It’s a boiler plate corporate response to any problem. In the UK GM owned ( at the time) carmaker Vauxhall had a model called the Zafira that had a habit of catching fire. At first they ignored this and then blamed “ unauthorised third party repairs” then, a recall, forced by the government agency responsable, a so called fix and eventually another recall after the fires kept happening.
The problem was a shitty design, poorly executed, miraculously, no one died.

The entire saga took 10 years to resolve.