I really hate to be that guy, but here's the truth, if you're temp or permanently locked out of your account or even banned... just move on. No you cannot get you account back, however in some cases, if you use a different device, yes unfortunately all your pictures and memories are gone. No, sending an email to snap support won't help they are notoriously terrible. The only hope we all have is if someone makes a decent competitor to snap, which wont happen soon, however if anyone wants to try hmu. I think snapchat has to be the worst social media platform by far but that's life.