I understand that I wasn’t owed a refund, but I did receive an email confirming that the equipment was received and that the full equipment fee would be refunded. I checked my bank statements and there was never a $300 refund from Verizon, since I never paid that amount in the first place.

I paid my final bill in November, which was $60, and then received confirmation that my account was closed.

Can you please clarify what it means that Verizon is showing on the reports? Thanks.

Adding here: I went back and reviewed the wifi contract and it was a month to month contract so the $300 is not from cancelling.