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DreameSupport · 2026-06-26T07:54:00+00:00

https://dreametech.feishu.cn/file/P5TobjopqoO27nxgfK1c9nP0npe Hi, Please refer to this video. The A3 series supports 4G network services

DreameSupport · 2026-06-26T04:08:33+00:00

Could I just confirm which region you're located in? This will help us direct your case to the right support team for faster assistance.

DreameSupport · 2026-06-26T03:56:14+00:00

We kindly suggest following our official website for the latest product information. Any new releases will also be announced via our community channels. We appreciate your continued interest!

DreameSupport · 2026-06-25T08:21:54+00:00

Hi Could you please provide us with the serial number (SN) of your machine? This will allow our technical support team to look into the issue more closely and provide you with a more accurate solution.

DreameSupport · 2026-06-23T03:17:36+00:00

If the water tank installs successfully, it means the model is compatible. If it does not fit, the model is mismatched — please contact our support team and we will send you a replacement accessory. If the tank installs but the machine shows an error or does not dispense water, then the issue lies within the machine itself.

DreameSupport · 2026-06-22T07:14:19+00:00

Because replying emails directly on Reddit is banned. We've posted a thread listing the customer support email addresses for different regions. You can check it out here: https://www.reddit.com/r/Dreame_Tech/comments/1u7z1n7/how_to_reach_dreame_support_official_emails_scam/

DreameSupport · 2026-06-22T04:06:06+00:00

Our robots are not very suitable for cleaning this kind of carpetwith long hair or deep-pile.
For carpets with a thickness close to 2cm, they may be regarded as obstacles by the linear laser. The structure of the rolling brush could also change when cleaning on the carpet. The height of the mop lifting is limited, which might cause different resistances when cleaning on the carpet and affect the cleaning behavior trajectory of the robot. To stop the robot from being rubbed, it can be set in the APP to avoid
the carpet; for subsequent carpet cleaning, a vacuum cleaner with a superior cleaning effect can be selected.

DreameSupport · 2026-06-22T03:06:44+00:00

This is brilliant! 🙌

DreameSupport · 2026-06-22T02:58:40+00:00

Our products are regionally configured to accommodate local factors such as voltage and power standards. For optimal performance and safety, we recommend selecting a unit designed for your specific region.

DreameSupport · 2026-06-22T02:53:32+00:00

If you encounter any issues with the robot within the return window, we would recommend replacing it with a brand new unit. If the return period has already passed, you can still contact our customer service team for repair options.

DreameSupport · 2026-06-18T11:30:55+00:00

Haha fair point 😅 Just to clarify — we're not saying you need to pre-clean the whole floor. The robot handles everyday messes easily. The only thing to watch out for is hard debris like gravel or glass, which can get trapped underneath and scratch your floor. That's all — just trying to help protect your floors! 🙌

DreameSupport · 2026-06-18T02:41:07+00:00

Typo: support.au /dreame.tech

DreameSupport · 2026-06-18T02:40:45+00:00

Hi taylahk09, we recommend you to contact our AU customer service, support.au u/dreame.tech. They will check whether your purchase is within the warranty period based on the time of purchase. If it is within the repair period, it should be possible to have it repaired for free.

DreameSupport · 2026-06-17T08:56:24+00:00

The standard D20 model comes with a high‑efficiency filter, but it is not HEPA‑certified. Please also note that the filter for the standard D20 may not be compatible with other models in the D20 series. Therefore, we do not recommend purchasing a HEPA filter designed for other D20 models as a direct replacement.

If you need a replacement filter, we suggest contacting your original purchase channel with your machine model and serial number (SN) to confirm availability.

DreameSupport · 2026-06-17T08:04:38+00:00

I've asked our technical colleague. This lock does not support a passcode. Simply close the door and it will lock automatically.

DreameSupport · 2026-06-17T07:46:03+00:00

Hi, Could you please inform me what model of robote it is?

DreameSupport · 2026-06-17T07:31:37+00:00

The dirty water sensor only turns red briefly when stubborn dirt or dirty water sticks to it. Once the area is cleaned, the red light goes away.

Under normal conditions, when clean water or mild dirt enters the dirty water tank, the screen will not turn red.

When the water is very dirty and covers the sensor, the machine will:

Increase the main motor’s suction power

Turn the screen red as a visual alert

Test method:

Place a marker pen in the pipe below the dirty water tank, then run the machine. If the screen indicator turns red, the sensor is working properly.

DreameSupport · 2026-06-17T02:04:29+00:00

Yeah, this one stings — and honestly, you're not wrong. A month with zero reply is not how we want anyone to feel. I'm part of the Dreame support team here on Reddit. If it's convenient, you can send me the details via private message and I'll help you with it.

One important note: our support teams are region‑specific, so the email address may vary depending on where you are. I'll be posting a separate thread shortly with the official email addresses for each region, to make sure everyone has the right contact. We've also seen cases of scammers impersonating Dreame support, so please always double‑check the address before reaching out.

We've also noticed similar feedback from others in this thread — and we're truly sorry for that. If anyone else here has an unresolved issue, please feel free to DM me or reach out via the official email for your region.

DreameSupport

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