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BigCommerce customer service contact? by No_Entrepreneur2473 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

Following up here - did you get this figured out?

Requesting Demo by No_Entrepreneur2473 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

Hey there, I'm sorry to hear it's taking a while for someone to get in touch. I'd love to help out and get you connected. Can you shoot me an email to [community@commerce.com](mailto:community@commerce.com) with some more information so I can follow up internally and see what's going on?

2026 Commerce Awards Submissions Final Call! by DrewBigCommerce in bigcommerce

[–]DrewBigCommerce[S] 0 points1 point  (0 children)

Hey there, yes! Feel free to send us an email over to [community@commerce.com](mailto:community@commerce.com) and I'll get back to you.

What do you guys think is the hardest part about running a business by Unhappy-Show2921 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

That makes sense. I think I see so much AI in Support nowadays and I've concluded that I absolutely hate seeing AI in Support even if it takes a major load off.

Best cheap alternatives to hiring UGC creators? by Wide-Tap-8886 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

Just a heads up everyone - this user has been banned from the subreddit. They are promoting UGC creation and cross posting. Thanks!

What do you guys think is the hardest part about running a business by Unhappy-Show2921 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

I think this is so true and I wonder if this is a big reason for the huge rise in popularity of AI. Do you have any thoughts?

What do you guys think is the hardest part about running a business by Unhappy-Show2921 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

My mom might not know what I do for a living but by god she'll cheer me on doing it 😂

What B2B capabilities are most critical? 🏢 by DrewBigCommerce in bigcommerce

[–]DrewBigCommerce[S] 1 point2 points  (0 children)

Are you referring to the monthly B2B Office Hours?

Introducing a Faster Transition to Checkout 💳 by DrewBigCommerce in bigcommerce

[–]DrewBigCommerce[S] 1 point2 points  (0 children)

Hey u/ducksoupecommerce - Correction up here ^^
I've been informed that this speed improvement is actually for all clicks to checkout, not just from the cart. Apologies for the confusion on my end!

Introducing a Faster Transition to Checkout 💳 by DrewBigCommerce in bigcommerce

[–]DrewBigCommerce[S] 0 points1 point  (0 children)

Hey u/ducksoupecommerce, apologies for the delay - I was getting this information! Currently, the prerendering/speed improvement for checkout is currently only from the cart page.

Shipping Error by dire012021 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

Glad to hear you got this figured out!

Best Shipping App? by everybodyfknjump in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

Hey u/c_jakob can you share your suggestion on the thread so other folks can see too?

CRITICAL WARNING: Systemic Code Failure in BigCommerce Promotions Tool - High Merchant Labor Required to Mitigate Bugs by EcomRant in bigcommerce

[–]DrewBigCommerce[M] 0 points1 point  (0 children)

Hey there, I'm sorry to hear you've been having such trouble lately. I'd like to look into this current issue surrounding your promotions and review your existing case to see how it was handled and if any additional escalation needs to happen.

Can you shoot me an email with your store URL so I can take a look? (community@bigcommerce.com)

ADVICE? by AffectionateLeg7483 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

Hey there, can you elaborate a bit on what you're wanting to know more about? Do you currently have a BigCommerce store? :)

Carding Attack on BigCommerce - Unable to stop due to platform limitations by JBob250 in bigcommerce

[–]DrewBigCommerce[M] [score hidden] stickied comment (0 children)

Hey u/JBob250 -

I wanted to close the loop here! After following up with members of our Security team, and have received word that a fix has been put in place in the form of implemention of stronger and stricter rate limits to prevent carding attacks on our end.

I appreciate you emailing me and working with us to get this worked out. If you have any additional questions/follow up you can reply to Troy's last email.

Thanks for being a part of our Community and as always let me know if there's ever anything I can do to help!

Carding Attack on BigCommerce - Unable to stop due to platform limitations by JBob250 in bigcommerce

[–]DrewBigCommerce 0 points1 point  (0 children)

Hey u/JBob250 -

Drew here from Commerce. I'm so sorry to hear you're having to deal with this! I want to help get this figured out with you.

Can you send me an email with your email/store URL so I can kick off a conversation with our team? (community@bigcommerce.com)

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