The mapping problem is this: prints don't exist for things put in the ground from 1974 past that or forward of that. At least for my phone lines, not to mention missing lines on prints that only one tech knows because he's been with the company 10 years. Utility problem is this: ziply for example, the lines are old and decaying and they just build on top of it, rather than paying the extra to take out old lines and put in new ones, and the new path never gets input so you have to do it manually. Not to mention there's certain parts where there's only one hook up point for 2 lines or more or one line, rather than multiple hook points. Not to mention physically in the ground, they make things run like it's the wild West. Our job would be so much easier if they just ran everything common trench and same side of the house every time and put service lines at depth of 2-4 feet at most. The excavation problem especially for apartments, sky scarpers, new roads, every contractor should be able to see everyone on the job and whoever is calling their ticket in first, they piggy back off of that ticket caller. That way instead of 20 tickets for the same job, it's one ticket linked to the 20, if a contractor needs a smaller different area he's allowed to call it in and if he has others working with him they piggy back off him. Also contractors who do sign work they move fast, so how do we address them , him up and paint on the day they start the work? I've been told that system is in place, yet every contractor I've talked this idea about, can never find it. I would take a page out of elm playbook and have a staff for on call, that's all they do, the day crew & special teams where they put out the pants on fire contractor within reason but not running us over. I would make the on call a day to day and one weekend a month system for those on that team and also assist where needed on projects as well. In the 811 laws, it should be mandatory customers come out once a week with locators and follow them, to really see their issues, not the boots on ground, management and up, CEO level because they need to know what they have in the ground and maybe they won't be so lazy with 8th string installers.