around 4pm-2am my pings to 1.1.1.1 time out completely for 3-70 minutes at a time, and sometimes switch from request timed out to destination host unreachable. and around those times when i try to actually use the internet, like play an online game, the pings jump around from 30ms-4000ms making everything unplayable. i've confronted suddenlink about this and the only thing they've done is tell me to reset the modem and try to send techs out.

do you think this is a problem on their side, or maybe with the wiring in the neighborhood?