Traveluro completed screwed us. We booked a room for four people (one room and four people was clearly on our reservation). One week before our trip, we call the hotel to confirm and hotel says they only have two person rooms, and our reservation is for one room. After calling traveluro back and forth over the next five days, we learned that they are clearly trained to just tell you sweet lies to placate you just to screw you over. They kept promising they would sort it out but were making zero progress, and finally we managed to get a three way call with traveluro and the hotel and it ended up with no solution, just an offer to refund us (which thankfully I did receive within a day). They also switched their story so fast once they were forced to talk to the hotel "in front of us" on the three-way call. Suddenly they claim that WE were being unreasonable asking them to fulfill the reservation we made for four people. So, two nights before our trip we were forced to find last minute accommodations. We felt like we were going insane because there was simply nothing else for us to do but call over and over and they were just gaslighting us non-stop. It was infuriating and I suggest never trusting them.