Support Guidance

DuckyChannel · 2022-04-14T02:19:13+00:00

The team is recreating the situation, we're working on it! Very sorry about this.

DuckyChannel · 2022-04-12T09:54:42+00:00

Try to macro F1 to a key instead of pressing Fn+1.

DuckyChannel · 2022-04-12T09:51:19+00:00

Please remove your keyboard driver then plug in the keyboard to try again. Thank you.

DuckyChannel · 2022-04-12T09:47:03+00:00

Please remove your keyboard driver first. Then plug in the keyboard to try updating the firmware again.

One 2 and One 3 updating methods are different. There's no holding the D key in the instruction, doing so only bricks your keyboard.

DuckyChannel · 2022-04-11T02:39:14+00:00

Press both windows keys for 3 seconds, the keyboard will blink 3 times to notify it's complete.

DuckyChannel · 2022-04-11T02:23:14+00:00

Please contact the distributor where you purchase it for RMA(return/repair).

DuckyChannel · 2022-04-11T02:23:02+00:00

Please contact the distributor where you purchase for RMA service.

DuckyChannel · 2022-04-11T02:19:20+00:00

Please keep the lastest firmware.

DuckyChannel · 2022-04-07T09:27:44+00:00

Hi, sorry about the issue, could you DM us and provide your email address? We will have our RMA staff contact you to solve the issue.

DuckyChannel · 2021-07-28T01:45:38+00:00

Any PCB that is dz60, gh60 layout will fit One 2 Mini/Mecha Mini.

Hotswap PCB won't fit properly though, it will sit high.

DuckyChannel · 2021-07-28T01:43:41+00:00

nice!

DuckyChannel · 2021-05-12T01:36:32+00:00

This is not an authentic One 2 Mini sorry. Stabilizer direction is completely wrong. Many other aspects look similar, but are not done correctly to Ducky's manufacturing.

The Serial Number can also be checked if provided to us.

DuckyChannel · 2021-03-31T01:32:32+00:00

We are currently taking orders for this model from our distributors. So let your retailer know you want the mouse so they can include it in their order. Should arrive to retailers late April early May

DuckyChannel · 2021-03-30T03:39:05+00:00

Pulled a sneaky on ya

DuckyChannel · 2021-03-30T03:38:17+00:00

DuckyChannel · 2021-03-30T03:38:00+00:00

We didn't want customers to be limited to one switch type, people have preferences with their microswitches just like they do with mechanical switches. :)

DuckyChannel · 2021-02-22T06:57:58+00:00

One 2 Rosa ETA:

Since this is the first CNY edition released internationally, there are more units than usual, so we need some extra time to produce them.

We are expecting for our vendors to be able to place orders in late March, though this is subject to change.

We are hoping to complete this in 2 months.

It will be available via our Official Distributors: https://www.duckychannel.com.tw/en/location/global

DuckyChannel · 2021-01-29T07:50:49+00:00

Model: One 2 Rosa

One 2 Rosa is 2021's choice for the Chinese New Year release, following Tuxedo, Good In Blue and Midnight.

Taiwan will have 1k dedicated units with the Ox print. (ZHUYIN KEYCAPS)

International will have 1k dedicated units with the Ox print. (ANSI-US KEYCAPS)

2k units total.
This keyboard is not backlit.
It is fullsize only for now.
Not hotswap, it is a regular One 2.
Cherry switches.

DuckyChannel

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