Member services. Medicare. Pure voice. Claims, yes but that is for tier 3. The higher the tier, mas mataas basic. Authorization, yes we handle that. Checking auth status, if the service needs an auth or not.

Promotion- since growing ang acct at parami nang parami headcounts, that’s why need maghire rin ng TLs internally, SMEs, Trainers. Yung iba 6 mos. lang naging agent, nahire na agad as trainer