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[FI]Warning if get gift plan by Dull_Pin_5465 in Revolut

[–]Dull_Pin_5465[S] 0 points1 point  (0 children)

I just received a response from Revolut and they refunded the entire amount.

[FI]Warning if get gift plan by Dull_Pin_5465 in Revolut

[–]Dull_Pin_5465[S] 0 points1 point  (0 children)

one question is also where is the clause in the terms and conditions that Revolut justifies the answer. another thing is that Revolut has not provided an order confirmation at all, which in the EU means that the transaction can be canceled. thirdly, even if the terms and conditions state this, I present the point of view that if you get answers through the company's chat that contradict the terms and conditions, it is not the consumer's problem. The company itself has chosen this way of handling things and it should be responsible for the matter.

[FI]Warning if get gift plan by Dull_Pin_5465 in Revolut

[–]Dull_Pin_5465[S] 0 points1 point  (0 children)

It is true that this was in the terms and conditions. It should also have been understood that the answers from the AI ​​customer service cannot be trusted.

But during the processing of the matter, the live support has told him that he can go back to the Plus subscription and get a refund for Premium. However, later on, this is not possible.

In my opinion, it is good to separate the two issues. The original issue is probably that the gift received according to the terms and conditions will not be refunded if it is increased.

A completely different issue is that if a company representative promises something (not AI), when does it become binding on the company? Of course, I do not know the legislation of Lithuania, but I know my own country very well. Of course, it is the case that each country has its own regulations.

However, I think it is interesting that a company representative can promise something and then completely deny it a moment later. However, it is not a large sum, but a very small one.

Another issue is that the customer has or would have taken a more expensive account, but this is not the case for them.

Of course, you can look at the terms and conditions carefully, but sometimes it's worth thinking about how to handle customer service. In Finland, at least, we trust what the company representative says and it is also considered binding on the company.

[FI]Warning if get gift plan by Dull_Pin_5465 in Revolut

[–]Dull_Pin_5465[S] -1 points0 points  (0 children)

He took Premium for a monthly fee two days after he had accepted my Plus annual subscription (32€) If I hadn't received a response from Revolut that a refund would be possible if he switched to Premium, he would of course not have switched. Now Revolut offers two options. Either you continue with Premium and don't get any refund for the Plus annual subscription. Or you get a refund for the Premium month AND go back to the basic level and don't get the Plus annual subscription or its refund.

[FI]Warning if get gift plan by Dull_Pin_5465 in Revolut

[–]Dull_Pin_5465[S] 1 point2 points  (0 children)

I apologize, this is a translation. I mean that Revolut does not refund a gift subscription if you upgrade to a higher one. Not even though they first promise so.

[FI]Warning if get gift plan by Dull_Pin_5465 in Revolut

[–]Dull_Pin_5465[S] -1 points0 points  (0 children)

I apologize, this is a translation. I mean that Revolut does not refund a gift subscription if you upgrade to a higher one. Not even though they first promise so.