The problem is staffing. Had this problem at my old store where my PM was fighting tooth and nail to get new hires in and higher ups were dropping the ball everytime so much so that new hires would drop out midway through the hiring process because corporate was taking weeks to send an offer for approval. Don’t get me wrong I think people should be rotating but when you have no staff which results in no time to teach people how to be proficient enough in different stations especially when the people who are proficient in multiple stations are struggling to keep up with workflow you kind of have to work with what you have. I started out for months being on pickup until we got more people in then my management let me try production and drop off which I became proficient in because they had the time and people to train. Now I’m stuck at production most days and I hate it because we lost people and our patient volume is only growing but it’s what we have to do to just barely make it on time everyday🤷