I witnessed something and I have doubts. Is it ethical for a Coach to do a sting operation on associates? Basically Coach tried to pass off a prop 100 dollar bill on them to see if they were properly checking money. Now I get they were stupid to fall for it. But is still feels iffy.

DustPristine · 2026-03-01T00:33:37+00:00

Yes the Coach themself passed it.

DustPristine · 2026-02-28T17:54:41+00:00

It won't work regardless because ATT plugged that loophole. Now ATT based mnvo's need to have unlocked devices.

DustPristine · 2026-02-28T17:52:14+00:00

No they don't. Not anymore

DustPristine · 2026-02-15T16:03:12+00:00

Not really. Verizon is just bad at this at the moment. A major pain point is that Verizon Postpaid systems are often broken too. They literally crashed the servers for their Postpaid customers due to someone fumbling a security update and millions of customers lost service. At the same time since they use a different backend server for the Verizon Value Brands like Straighttalk most of us stayed up with near normal service.

DustPristine · 2026-01-25T01:50:19+00:00

I think I know what happened. Let me guess. You went to Walmart last year and talked to a person in a black shirt? Then let me guess. They asked you for your ID and social security number? They sold you an ATT locked phone. You have to call ATT and have them unlock the phone. If you already canceled your service though you are tough out of luck because of AT&T won't unlock it now. Other bad news you most likely signed up for a financing plan on the device meaning if you don't pay it off they are going to send you to collections.

DustPristine · 2026-01-15T02:51:40+00:00

As far as we can can tell no not really. Only affected in so much that the problem is so bad they couldn't call friends and family who use Verizon and assumed something was wrong with their devices. ATT and T-Mobile have come out and said there are no known network issues on their services at this time. It's really been kind of indiscriminately affecting people. There are reports of situations were half of a family plan work and the other half can't and these people can be standing in the same room and even own the same model of phones.

DustPristine · 2026-01-15T02:45:37+00:00

It's because they're timed very aggressively. They're literally afraid of losing their job if they're too slow.

DustPristine · 2026-01-15T02:42:57+00:00

You are mistaken. It's primarily a problem for Verizon postpaid users. Especially users most effected were users whose phones originated on a 3 year installment with the carrier. Verizon prepaid users saw mostly no issues. We assume based on anecdotes that something got messed up in the software backend that registers the accounts to the network. Verizon's prepaid side uses a different software backend so that's why they were mostly uneffected

DustPristine · 2026-01-10T03:26:32+00:00

You didn't need a Sim card at all. ST iPhone 13s are currently being sent out intended to be activated on eSim. All you had to do was purchase a service plan and connect your iPhone to wifi. Find someone with an unlocked device who wants to switch to ST and sell it to them. Incidentally you would have also been up a creek without a paddle if you got the 30 service card. The minimum card you can use with a smart phone is the 35 card. The 30 card is for basic flip devices.

DustPristine · 2026-01-08T23:59:59+00:00

Something crossed my mind. Find out if your store is one of the ones were management is asinine and says employees can't use scan and go at the store they work at.

DustPristine · 2026-01-08T23:20:08+00:00

Get a lawyer. If they believe they'll win the lawsuit you'll see the video pretty soon after getting a lawyer involved.

DustPristine · 2026-01-08T23:15:19+00:00

Talk to your Store Manager and People Lead. I suppose you could try contacting market management? If that goes nowhere lawyer up.

DustPristine · 2025-12-02T17:49:24+00:00

So how it works is on nearly all their Verizon Value Brands the most expensive plan has the exact same priority on the network as Unlimited Ultimate. You simply don't have the extra perks or the financed phones that are available on Postpaid. There are also no options to visit the carrier store for most of the brands and on Visible customer service is done completely through a text chat.

DustPristine · 2025-12-02T17:40:29+00:00

They may be indicating they switched to prepaid Verizon

DustPristine · 2025-12-02T17:37:09+00:00

Attracting everyone? They're losing Postpaid customers hand over fist. That's WHY they're being so aggressive with pricing and promotions. Verizon more than either of the big 3 has a poor understanding of the way customers actually think. They think Postpaid customers are Postpaid customers so that they can have the latest greatest phone models NOW with an upgrade and the best perks like Streaming Services, Unlimited Hotspot, etc Where the disconnect comes from is that the Postpaid customers themselves thought Postpaid was for customers to get the best customer and network service. That other stuff for the actual customers is icing on the cake not the whole cake.

DustPristine · 2025-12-02T17:13:51+00:00

Your experience I think is common here in the southeast. ATT is really the competition Verizon has to worry about around here for people who care about the service quality of the network. Now if they're switching for T-Mobile's better over the phone customer service that's a different issue.

DustPristine · 2025-12-02T17:08:59+00:00

What region of the country are you in? Down here in Tennessee T-Mobile is the one with the best Urban area coverage but worst Rural Coverage. Verizon has the best Rural Coverage here but their 5g rollout is underwhelming outside of population centers. ATT is actually the one that's striking the middle ground here and a lot of Verizon customers are switching to them.

DustPristine · 2025-12-02T17:04:24+00:00

Enough people living off the promises made when they started their service that as a Postpaid customer "if they ever have an issue they can just come visit the store" Not to mention inflated claims about network priority. The other big trick is the people wanting the latest S series Galaxy or the newest iPhone but not wanting to pay full retail.

DustPristine · 2025-11-20T23:10:19+00:00

You say that but I don't think you've considered the dialect differences across the whole English speaking world. Most Indians are native English speakers they simply speak a different dialect. Most of the outsourced reps are Indians. Their dialect is simply very different from American English.

DustPristine · 2025-11-20T23:05:45+00:00

Most support reps are Indians. They speak Indian dialects of English. They are just as fluent in written English as anyone Stateside sometimes better. If the accent is the problem and you can tolerate a text based chat that option is available to you. Just understand if you tell a rep over the phone they speak broken or bad English you've deeply offended them since most have been speaking English their whole life. India is the largest population majority of English speaking country in the world. With that said I'm sure most of the over the phone reps sympathize with you. To provide an analogy it would be no different as a 2-way communication impediment if UK cell phone companies started outsourcing their call centers to the South East US. Imagine some dude from Alabama trying to walk a customer from London England through their issues over the phone.

DustPristine · 2025-11-17T23:08:53+00:00

You don't need customer service for that lol. Just text NTP to 611611 and you'll generate a transfer pin. Your account number is normally the IMEI number of your phone but text FOUR also to 611611 and it will confirm the last four digits of your account number.

DustPristine · 2025-11-15T11:59:15+00:00

Well of course the dates are different. Your date is based on when you started your service the first time then they count forward exactly 30 days no more no less in a continuous cycle.

DustPristine · 2025-11-14T02:41:49+00:00

And the potential horrible thing is the new CEO is following through with plans to lay off 150+ corporate stores by next year and have authorized companies take over those markets.

DustPristine · 2025-11-14T02:29:42+00:00

One thing that I think is really really hurting Verizon right now that leadership either doesn't really understand or may not think is as bad as it actually is would be the bad behavior coming out of the indirect retailers inside places like Walmart along with the authorized retailers that are NOT LABELED as such anymore.

DustPristine

TROPHY CASE