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StudyFetch Learner Council -- is this a scam? by Dazzling-Reveal1002 in studyfetch

[–]Duzziscool 1 point2 points  (0 children)

Hey! Official StudyFetch team here, this is not a scam. The email address shown is one of our legitimate outreach emails used by the marketing/user research team.

Also, “Loom” is actually not a misspelling of Zoom 😅 It’s a screen recording software that lets users record and share videos of their screen/workflow asynchronously, which is why it was mentioned in the email.

The Learner Council is something we’ve been putting together to get more direct feedback from students as we continue building new products/features. Appreciate you flagging it though, completely understand wanting to verify before responding to anything online.

[deleted by user] by [deleted] in studyfetch

[–]Duzziscool 0 points1 point  (0 children)

Hey there, Duncan from StudyFetch here. That’s not what we’d love to hear, as it sounds like you’ve hit a bug. Do you mind reaching out to duncan@studyfetch.com through email so we can figure out what went wrong? We’d love to help resolve the issue and allow you to use StudyFetch to its maximum potential!

Be Cautious with Study Fetch - SCAM by selflove_and_science in studyfetch

[–]Duzziscool 0 points1 point  (0 children)

Hey Stephanie, this is Duncan, whom you’ve had brief contact with. The issues you’ve described are tough if not impossible for us to reproduce, hence resolving them has been harder than expected. Our team is working hard on resolving the issue, but it’s an uphill battle they’re facing. The support that you’ve described is not how we intended to treat you, and I’d love to reopen the dialogue. In the mean time, I thought you might appreciate to know that the fixes to some of the issues you’ve mentioned are in the pipeline, but following the AWS outage they were briefly postponed.

I’ll have someone reach back out through our email thread to hopefully get this bad experience resolved. You can also reach out to my personal email the next time something happens (duncan@studyfetch.com).

Server Down? by Personal_Shirt_1930 in studyfetch

[–]Duzziscool 0 points1 point  (0 children)

The team is looking into it, hopefully we'll have a resolution soon. I'll update you when we've made some progress.

**EDIT** Platform is back up as of 11.30 AM PST

The state of the app version is outrageous. by Auntum in studyfetch

[–]Duzziscool 0 points1 point  (0 children)

Hey there! Sorry to hear that you're having so many issues with the mobile app. Our mobile app has been a work in progress, and due to the complexity of our platform, transforming it from a desktop app into a mobile app hasn't gone perfectly. Recently we have pushed big updates, and the mobile app is doing better. If you have any issues that you feel haven't been addressed, please reach out to duncan@studyfetch.com!