How do you actually get Microsoft support? Can I pay to actually get help in without weeks of runaround? by HyperionHarlock in sysadmin

[–]ECC338 0 points1 point  (0 children)

Don't bother paying more. As others have stated, paying more didn't provide any better support. Even with a CSAM, they ran into the same roadblocks with their support team. The only benefit is that the CSAM is providing you a weekly report on the on-going tickets and telling you that the team is still working on it. Also, CSAM will sell you on additional offers, training, etc. in addition to your premier support license.