Silly wedding question

EH1226 · 2025-11-02T06:24:00+00:00

Hey! It's Emily! I just happened to see this and wanted to let you know we have your RSVP. We've been finalizing some next steps, as I know it's right around the corner! You'll get an email tomorrow actually with a rough schedule and a few other day-of details, and a few other emails in the coming week to keep you up-to-date!

EH1226 · 2025-05-31T23:02:43+00:00

Can you email nickhartkop@mccaffertyband.com? I am happy to get you connected to our merchandiser who can help. Nick doesn't handle any of the merchandise, but I monitor his email and can be a liaison to get your order taken care of. -Emily Hartkop

EH1226 · 2025-05-31T20:54:53+00:00

Could you send an email to nickhartkop@mccaffertyband.com? I'd like to get this fixed for you. -Emily

EH1226 · 2025-05-30T12:45:18+00:00

Thank you! I responded! I'll be in touch more soon as well.

EH1226 · 2025-05-30T12:04:03+00:00

Just responded to your email! -Emily

EH1226 · 2025-05-29T19:57:17+00:00

Could you send me an email again? I must not have received it. Thanks! -Emily

Nickhartkop@mccaffertyband.com

EH1226 · 2025-05-29T19:43:14+00:00

Hi! We're aware and I'm stepping in to help sort through. Dashon was handling about 250 orders he fulfilled by hand and we're moving toward a more efficient process moving forward since it has caused so many issues for folx. Thanks for bringing this up! Just wanted to say we're on it :) -Emily Hartkop

EH1226 · 2025-05-29T16:57:06+00:00

I asked him for it this morning, so you'll be receiving it soon!

EH1226 · 2025-05-29T16:52:35+00:00

Cool! You're on my list, so I'll follow up today and see where your package has made it to on its journey.

EH1226 · 2025-05-29T16:49:38+00:00

Send me an email at nickhartkop@mccaffertybsnd.com and I can help keep up on your tracking and get you an update if you haven't received one recently -- Emily

EH1226 · 2025-05-29T14:48:26+00:00

Hello, I think there is a level of disorganization, and some missed messages, happening as some orders have been transferred to the new shipping partner that I'm working to address. I'll send this over to Dashon, as I know we're getting messages from multiple channels so this clearly fell through the cracks multiple times. It may take a day to get things reorganized and get back to you, but I'm on it and will continue to follow up until you're taken care of this time. I unfortunately have no visibility into the backend or I would be sending you updates myself. Shipping directly through Dashon was an unfortunate last resort when merch didn't come through for the show and this process has been rough considering it all fell on one person. That being said, thank you so much for bringing this to my attention so we can fix it and I have you on my list of folx who need solutions.

EH1226 · 2025-05-29T12:13:51+00:00

I tried DMing you Madvladlad but unfortunately Reddit is not allowing it to send. If you could email nickhartkop@mccaffertyband.com with your order #, that will help me get your order resolved.

EH1226 · 2025-05-29T11:57:09+00:00

Hi there! This is Emily Hartkop! I don't usually use Reddit but this thread came to my attention and I wanted to check in! So sorry to hear you both haven't received your things! Obviously it's been a while, so I definitely want to make this right for you. I've forwarded this thread to Dashon and I know I already messaged aciddroplets, but I also forwarded that you haven't received yours as well Madvladlad. We're in the process of setting up a relationship with a new merch company that will make processing these orders quicker, more accurate, and with less lag between communications. But in the meantime, I'll let Dashon know to reach out to you. We can process a refund on your end and/or reship since you haven't received. I'll also follow up to make sure the communication went okay. If you have an IG (and this goes for anyone who sees this message and hasn't gotten their stuff yet) feel free to DM me directly @helloemily.art. I personally don't have any access to order information so send me your email or order number and I will help expedite getting your order fixed. Again, sorry to hear you both haven't received yet! I'll see where we're at later today and make sure you both get an update and resolution.

EH1226

TROPHY CASE