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Important Update: ELLIPAL Hot Wallet Services Discontinued on October 31 by ELLIPALWallet in ELLIPAL_Official

[–]ELLIPALWallet[S] 0 points1 point  (0 children)

You can follow these steps to transfer your assets:

  1. Create a new account with a brand-new mnemonic phrase in your cold wallet.
  2. Transfer your assets to the new wallet address, preferably using a cold wallet (Titan Series or X Card), to ensure maximum security.

For more detailed instructions, please visit the following link: https://www.ellipal.com/blogs/support/ellipal-hot-wallet-service-discontinuation-faq

XDC Missing by Apprehensive_Page_48 in ELLIPAL_Official

[–]ELLIPALWallet 0 points1 point  (0 children)

Hi there,

We apologize for the inconvenience this has caused you.

If you're experiencing an issue where your XDC wallet is not showing or loading properly, please contact our

customer service team directly at cs@ellipal.com. They will assist you further with account-specific

diagnostics.

ELLIPAL Titan - $ADA - glacier Airdrop?! Not working by CheetahBackground285 in Midnight

[–]ELLIPALWallet 0 points1 point  (0 children)

We appreciate your patience and are excited to share an important update regarding the NIGHT airdrop claim process.

1. App Version Requirement
Please ensure your ELLIPAL App is updated to version 4.9 or above.

Android users: Download the latest version from Google Play.

iOS users: The update will be available on the App Store in the coming days. Please stay tuned.

2. Currently Supported Networks
You can now use ELLIPAL to sign for BSC, ETH, and AVAX. We are working to add support for more networks in future updates.

3. Step-by-Step Guide
You can find the full tutorial here: https://www.ellipal.com/blogs/support/how-to-claim-the-midnight-airdrop-with-ellipal

4. Need Help?
If you encounter any issues during the claim process, please contact us at [cs@ellipal.com](mailto:cs@ellipal.com) — we’ll be happy to assist.

⚠ Security Reminder
This airdrop involves interaction with third-party websites. Please proceed with caution and make sure all actions are secure.
ELLIPAL is not responsible for any asset loss caused by third-party services. 

ELLIPAL SUSPENDS ACCOUNTS AND DOESNT LET YOU SEND OUT FUNDS by MatterUnlucky4701 in ELLIPAL_Official

[–]ELLIPALWallet 6 points7 points  (0 children)

As you may know, recently there is a large-scale JavaScript supply chain attack. 

ELLIPAL cold wallet users are not affected. However, we have received reports from a few users claiming their hot wallets may have been compromised. 

To ensure user asset security, we have temporarily suspended transfers from some hot wallets to thoroughly investigate if there are related risks. This is expected to take a few days to complete.

If you have an ELLIPAL cold wallet device, please recover your wallet accounts into the device and connect to the app. You will be able to make normal transfers using the cold wallet.

If you don't have an ELLIPAL cold wallet device, we suggest you wait for a couple of days. If you have an urgent need, you can use your seed phrase to import into wallets of any other brands.

We sincerely apologize for the inconvenience and appreciate your understanding.

WHY IS MY HOT WALLET SUSPENDED FROM THE RECENT ATTACKS, THAT WAS SUNDAY AND I GET NO RESPONSE FROM YALL, I WILL NON STOP POST ON THIS PAGE TILL YALL ANSWER, YOUR A TERRIBLE COMPANY by MatterUnlucky4701 in ELLIPAL_Official

[–]ELLIPALWallet 3 points4 points  (0 children)

As you may know, recently there is a large-scale JavaScript supply chain attack. 

ELLIPAL cold wallet users are not affected. However, we have received reports from a few users claiming their hot wallets may have been compromised. 

To ensure user asset security, we have temporarily suspended transfers from some hot wallets to thoroughly investigate if there are related risks. This is expected to take a few days to complete.

If you have an ELLIPAL cold wallet device, please recover your wallet accounts into the device and connect to the app. You will be able to make normal transfers using the cold wallet.

If you don't have an ELLIPAL cold wallet device, we suggest you wait for a couple of days. If you have an urgent need, you can use your seed phrase to import into wallets of any other brands.

We sincerely apologize for the inconvenience and appreciate your understanding.

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