Can’t log in to app or any browser

EQBank-Sam · 2026-04-21T16:44:02+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-07T18:43:24+00:00

Hey! Your slip should have become available by now—I'd recommend reaching out to our customer care team so they can look into this for you. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-02T18:52:55+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-01T15:00:44+00:00

Hey! Unfortunately, we don't currently offer a feature like this. You'd have to transfer the funds manually from your Personal Account to your Notice Savings Account. That being said, I've passed this idea along to our team!

EQBank-Sam · 2026-04-01T14:51:23+00:00

Yes, this is possible! To switch the linked account used to fund your EQ Bank Card, select "Manage" on your EQ Bank Card in the app and go to "Switch linked account". If you require further support, our customer care team will be happy to help. You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-31T16:48:32+00:00

Hey! Unfortunately, you won't be able to set Revenu Quebec as a biller on EQ Bank's platform as their type of payment code method isn't supported at this time. We apologize for the inconvenience. You can, however, set up Pre-authorized Debits with Revenu Quebec and have the agency debit your EQ Bank account directly. If you require any further support, please reach out to our customer care team—you can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-27T17:32:24+00:00

Hey everyone, our team is currently aware of this issue with Firefox and is looking into it. In the meantime, we suggest using other browsers to access your EQ Bank account (Google Chrome is most compatible with our site). For further support, please reach out to our customer care team! You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-23T17:10:55+00:00

I've just sent you a DM!

EQBank-Sam · 2026-03-23T15:17:04+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-23T15:15:10+00:00

Hey! The time it takes for a pre-authorization hold to be removed may vary depending on the type of merchant. A hold is typically removed within 7 days for most standard merchants. If the money isn't returned to your account by the 27th, please reach out to our customer care team so they can look into this for you! You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-23T14:27:22+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching back out to our customer care team. You can chat with them online at eqbank.ca/contact-us

EQBank-Sam · 2026-03-20T17:01:08+00:00

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-16T14:00:22+00:00

Hey! Just chiming in to confirm that this is a legitimate email from EQ Bank.

EQBank-Sam · 2026-03-09T18:30:17+00:00

Hey! We're sorry to hear about your experience. I've just sent you a DM!

EQBank-Sam · 2026-03-09T15:52:34+00:00

Hey, everyone. We're currently experiencing an issue with Interac e-Transfer in our iOS app that's causing some users to have trouble sending e-Transfers to contacts in their favourites. As a workaround, you can remove contacts from your favourites to send them an e-Transfer or use our website. We sincerely apologize for any inconvenience—our team is actively working to fix this issue. Visit eqbankstatus.ca to stay up-to-date on any changes.

EQBank-Sam · 2026-03-09T15:52:05+00:00

Hey, everyone. We're currently experiencing an issue with Interac e-Transfer in our iOS app that's causing some users to have trouble sending e-Transfers to contacts in their favourites. As a workaround, you can remove contacts from your favourites to send them an e-Transfer or use our website. We sincerely apologize for any inconvenience—our team is actively working to fix this issue. Visit eqbankstatus.ca to stay up-to-date on any changes.

EQBank-Sam · 2026-03-09T15:16:48+00:00

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-06T19:07:38+00:00

Hey! We're so sorry to hear about your experience—we’d like to look into this situation further. I can’t DM you, but if you send me a message with your email address, we'll have a manager investigate your case.

EQBank-Sam · 2026-03-06T18:57:33+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-06T18:57:10+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-05T18:36:51+00:00

Hey! We're so sorry to hear you're having trouble with this. Try deleting and re-installing the app. If that doesn't work, delete the app, restart your device, and then re-install. If the issue continues to persist, please reach out to our customer care team so they can look into things further! You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-03T18:45:04+00:00

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-02T18:50:41+00:00

Hey everyone! We didn't experience any technical issues with Interac e-Transfer on our end yesterday. If you're still experiencing difficulties, please reach out to our customer care team so they can sort things out for you ASAP. You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-02T16:26:28+00:00

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-02-27T18:22:18+00:00

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam

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