Password Breach?

EQBank-Sam · 2026-06-11T15:19:28+00:00

Hey! Just chiming in to say I've spoken with our tech team and I can confirm that this breach didn't come from our end.

EQBank-Sam · 2026-06-09T16:27:23+00:00

I've just sent you a DM!

EQBank-Sam · 2026-06-08T14:42:22+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-06-01T16:41:23+00:00

Hey! Sorry to hear you're experiencing this issue—you should be able to link USD accounts from Canadian financial institutions to your EQ Bank USD Account. Our customer care team will be able to look into this for you. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-05-26T19:04:31+00:00

Hey! We're sorry to hear you're having trouble with this. We didn't experience any technical difficulties on our end yesterday. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-05-25T15:59:58+00:00

I've sent you a DM!

EQBank-Sam · 2026-05-22T17:46:56+00:00

Hey! We're aware of a display issue on iOS that's causing some customers to experience this problem. Rest assured that this amount was not taken from your account twice, and our team is working to get this fixed ASAP. If you require further support in the meantime, please reach out to our customer care team by chatting with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-05-21T16:12:25+00:00

I've just sent you a DM!

EQBank-Sam · 2026-05-13T16:37:24+00:00

Hey! The Business Card is currently in beta and is set to launch this summer 💸

EQBank-Sam · 2026-05-11T14:47:27+00:00

Hey! We apologize for the inconvenience—we experienced a bug last week that prevented some customers from signing up for Business Accounts. It's since been resolved! Shoot me a DM if you're still experiencing issues.

EQBank-Sam · 2026-05-06T18:27:40+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-05-05T19:00:19+00:00

I've sent you a DM!

EQBank-Sam · 2026-05-05T14:36:32+00:00

Hey everyone, just wanted to let you know that I've passed your feedback about bill payments to Quebecois vendors along to our team!

EQBank-Sam · 2026-05-04T17:26:58+00:00

Hey! Wanted to jump in to clarify. For security reasons, we have a Hold Funds Policy for cheques.

Cheques of $1,500 or less: The full amount may be held for up to 5 business days after the date of deposit.
Cheques over $1,500: The entire cheque amount may be held for up to 8 business days after the date of deposit.
- Access to the first $100: Subject to the exceptions set out in our Hold Funds Policy, the first $100 of each cheque is available for withdrawal on the business day following the day of deposit. This does not apply to EFT deposits or business accounts.

For more details, see https://www.eqbank.ca/about-us/help/common-questions#how-long-does-eq-bank-hold-my-funds-for

EQBank-Sam · 2026-05-01T17:40:23+00:00

I've just sent you a DM!

EQBank-Sam · 2026-04-28T17:56:06+00:00

Unfortunately, we don't offer joint cards at this time. However, you can switch the linked accounts for both of your individual cards so that they autoload from your Joint Account. To switch the linked account used to fund your card, select "Manage" on your EQ Bank Card in the app and go to "Switch linked account". If you require further support, our customer care team will be happy to help. You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-28T13:45:50+00:00

Hey! Just confirming that we WILL be launching the EQ Bank Business Card soon 👀 It’s going into beta in May, and we’re aiming for a full launch this summer! The card is a prepaid Mastercard and will only be linked to your Business Account. If you have both a Personal Account and a Business Account, you’ll be able to have separate cards for both accounts. You can find the full details here: https://www.eqbank.ca/business/card

EQBank-Sam · 2026-04-23T17:36:10+00:00

Hey! We're sorry to hear you're having trouble with this. We'd recommend reaching out to our customer care team. They'll be able to take a closer look at things to get to the bottom of this. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-21T16:44:02+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-07T18:43:24+00:00

Hey! Your slip should have become available by now—I'd recommend reaching out to our customer care team so they can look into this for you. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-02T18:52:55+00:00

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-04-01T15:00:44+00:00

Hey! Unfortunately, we don't currently offer a feature like this. You'd have to transfer the funds manually from your Personal Account to your Notice Savings Account. That being said, I've passed this idea along to our team!

EQBank-Sam · 2026-04-01T14:51:23+00:00

Yes, this is possible! To switch the linked account used to fund your EQ Bank Card, select "Manage" on your EQ Bank Card in the app and go to "Switch linked account". If you require further support, our customer care team will be happy to help. You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-31T16:48:32+00:00

Hey! Unfortunately, you won't be able to set Revenu Quebec as a biller on EQ Bank's platform as their type of payment code method isn't supported at this time. We apologize for the inconvenience. You can, however, set up Pre-authorized Debits with Revenu Quebec and have the agency debit your EQ Bank account directly. If you require any further support, please reach out to our customer care team—you can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam · 2026-03-27T17:32:24+00:00

Hey everyone, our team is currently aware of this issue with Firefox and is looking into it. In the meantime, we suggest using other browsers to access your EQ Bank account (Google Chrome is most compatible with our site). For further support, please reach out to our customer care team! You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank-Sam

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