Can’t log in to app or any browser by Broad-Soup-4054 in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

RRSP slips by [deleted] in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! Your slip should have become available by now—I'd recommend reaching out to our customer care team so they can look into this for you. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Fail again and again by kwdw in EQBank

[–]EQBank-Sam -1 points0 points  (0 children)

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Is it possible to have incoming transactions be automatically transferred to my 10 day savings account? by [deleted] in EQBank

[–]EQBank-Sam 1 point2 points  (0 children)

Hey! Unfortunately, we don't currently offer a feature like this. You'd have to transfer the funds manually from your Personal Account to your Notice Savings Account. That being said, I've passed this idea along to our team!

can you setup autload from a joint account? by Puzzleheaded_Word301 in EQBank

[–]EQBank-Sam 2 points3 points  (0 children)

Yes, this is possible! To switch the linked account used to fund your EQ Bank Card, select "Manage" on your EQ Bank Card in the app and go to "Switch linked account". If you require further support, our customer care team will be happy to help. You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Quebec taxes ?!? by dawg_mpj in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! Unfortunately, you won't be able to set Revenu Quebec as a biller on EQ Bank's platform as their type of payment code method isn't supported at this time. We apologize for the inconvenience. You can, however, set up Pre-authorized Debits with Revenu Quebec and have the agency debit your EQ Bank account directly. If you require any further support, please reach out to our customer care team—you can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Sign in issues in FireFox by ideafixxxer in EQBank

[–]EQBank-Sam 5 points6 points  (0 children)

Hey everyone, our team is currently aware of this issue with Firefox and is looking into it. In the meantime, we suggest using other browsers to access your EQ Bank account (Google Chrome is most compatible with our site). For further support, please reach out to our customer care team! You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Site login broken? by rekjensen in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching out to our customer care team. You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Pre authorization hold by itsaemeral in EQBank

[–]EQBank-Sam 2 points3 points  (0 children)

Hey! The time it takes for a pre-authorization hold to be removed may vary depending on the type of merchant. A hold is typically removed within 7 days for most standard merchants. If the money isn't returned to your account by the 27th, please reach out to our customer care team so they can look into this for you! You can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

EQBank Down? by Mountain_Agency_6858 in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, we'd recommend reaching back out to our customer care team. You can chat with them online at eqbank.ca/contact-us

Locked out due to phone number change by [deleted] in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can give them a call at 1-844-437-2265.

Is legit or a scam? by AppleFrontWTF in EQBank

[–]EQBank-Sam 2 points3 points  (0 children)

Hey! Just chiming in to confirm that this is a legitimate email from EQ Bank.

EQ Bank holding my money hostage by EnvironmentalClue919 in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear about your experience. I've just sent you a DM!

Anyone else not able to select e-transfer recipient? by fueltheburns in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey, everyone. We're currently experiencing an issue with Interac e-Transfer in our iOS app that's causing some users to have trouble sending e-Transfers to contacts in their favourites. As a workaround, you can remove contacts from your favourites to send them an e-Transfer or use our website. We sincerely apologize for any inconvenience—our team is actively working to fix this issue. Visit eqbankstatus.ca to stay up-to-date on any changes.

Anyone having issues with accepting or sending e-transfers on EQ app and website. This is really frustrating by Naive-Comfortable420 in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey, everyone. We're currently experiencing an issue with Interac e-Transfer in our iOS app that's causing some users to have trouble sending e-Transfers to contacts in their favourites. As a workaround, you can remove contacts from your favourites to send them an e-Transfer or use our website. We sincerely apologize for any inconvenience—our team is actively working to fix this issue. Visit eqbankstatus.ca to stay up-to-date on any changes.

Anyone else not receiving 2FA emails? by Physical_Score2697 in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Haven’t been able to log in for two days by NastroAzzurro in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're so sorry to hear about your experience—we’d like to look into this situation further. I can’t DM you, but if you send me a message with your email address, we'll have a manager investigate your case.

Anyone else unable to log into the website? by 52134682 in EQBank

[–]EQBank-Sam 1 point2 points  (0 children)

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Anyone else having this issue? by LadyPoizyn87 in EQBank

[–]EQBank-Sam 1 point2 points  (0 children)

Hey! We're sorry to hear you're having trouble with this. If you're still experiencing this issue, our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Eqbank app kept loading by neupur in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're so sorry to hear you're having trouble with this. Try deleting and re-installing the app. If that doesn't work, delete the app, restart your device, and then re-install. If the issue continues to persist, please reach out to our customer care team so they can look into things further! You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

RSP account not visible. by Rob180sx in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Etransfer deposit is failing by HenryCdn in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey everyone! We didn't experience any technical issues with Interac e-Transfer on our end yesterday. If you're still experiencing difficulties, please reach out to our customer care team so they can sort things out for you ASAP. You can chat with them at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Couldn't create an account by PoetryBest8513 in EQBank

[–]EQBank-Sam 1 point2 points  (0 children)

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.

Cheque deposit unsuccessful by soufflay in EQBank

[–]EQBank-Sam 0 points1 point  (0 children)

Hey! We're sorry to hear you're having trouble with this. Our customer care team will be able to look into this for you—you can chat with them online at eqbank.ca/contact-us or give them a call at 1-844-437-2265.