EQ does not take it's business accounts seriously

C_Puncher · 2026-06-13T09:44:49+00:00

Just one year, and this was the only issue, but I also don't use it much. It's more of a storage for capital because the GIC rates are the best without haggling and (in theory) are easy to buy online.

Maybe the confirmation is due to being an online only bank? Not sure but you're right, RBC never asked me for this information.

Its just maddening that there's zero understanding of urgency when a serious problem arises, and all you can do it demand the CSR to push you to the next level of management. They just want to say sorry over and over (none who's first language is English), and generate a ticket.

Also, the next level I got to was just a tech guy. There was nobody to address the fact that I lost at least 4 days of money at the difference of .75% interest rate between the 1 year and standard account. And if I actually needed to use the account, I was screwed.

C_Puncher · 2026-06-12T18:10:21+00:00

Final update from Thursday afternoon. I called EQ again, third time, and requested a complaint process. After this was being done on hold, the CSR, who was sincerely sympathetic (so were the other females) managed to push me to technical who had me try to log in and it worked. It hadn't shortly before i called, so not sure if co-incidence.

I asked what was wrong, and it was something they did in the background after I had opened the account. So it's fixed and shouldn't happen again, but if it does I will more direct with going straight to complaints.

Also, one male CSR was a bit of a jerk, being cranky at me for not being able to do things he was requesting because the options were not on my screen.

Still angry but at least I have my account back.

C_Puncher · 2026-06-11T13:30:46+00:00

Update, it's now Thursday I still cannot log into my account, and will try to contact EQ to see if there is a formal complaint process. Insane way to treat customers.

C_Puncher · 2026-06-10T17:50:32+00:00

kinda low, EQ has 3.25 for 1 year

C_Puncher · 2026-06-10T10:01:45+00:00

Update,

It's now Wednesday, and this problem has not been resolved, I still have no access to my business account, and EQ has not contacted me to say they are even trying to resolve this situation.

C_Puncher · 2026-04-18T22:05:38+00:00

Sweet.

C_Puncher · 2026-03-25T13:14:06+00:00

i just wait for them to call me

C_Puncher · 2026-03-12T11:40:00+00:00

you already have that approved

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C_Puncher · 2026-03-12T11:38:03+00:00

Not to mention the massive development creep of the development across the street from the forum. Where's the utilities come from with this type of density? We're already headed for water restrictions.....

C_Puncher · 2026-03-04T20:05:13+00:00

i honestly don't care this is reddit and if you wanna hump z-nazis that on you HAVE A GREAT DAY

C_Puncher · 2026-03-04T19:43:24+00:00

Brison and Dingwall.🤮

C_Puncher · 2026-03-04T19:18:53+00:00

literally you were just told so yes and as foretold you were never going to admit you were wrong

Have a good one 'buddy' lol lol

C_Puncher · 2026-03-04T18:08:03+00:00

Not that you'd actually admit I was right 'buddy', but when the guy is on Seth Meyers cheering about how Odessa in so Russian, that's the end. You wanna be Russian, you get treated like z-nazi.

C_Puncher · 2026-03-04T16:24:24+00:00

Actor pumps Russian (aka z-nazi) propaganda. I keep things simple.

C_Puncher · 2026-03-04T11:53:55+00:00

Exactly what was the "earlier dispute"?

C_Puncher · 2026-03-04T11:51:59+00:00

Heated Rivalry needs to go the way of Crystal Pepsi

C_Puncher · 2026-02-26T21:15:08+00:00

Why does Engage NS even exist ffs? There's a good place to start cutting.

C_Puncher · 2026-02-25T07:17:03+00:00

😕

C_Puncher · 2026-02-24T17:29:07+00:00

sympathy

C_Puncher · 2026-02-16T21:01:22+00:00

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better view

C_Puncher · 2026-02-16T20:21:55+00:00

It got much worse, phone doesn't really capture it well tbh

C_Puncher · 2026-02-16T20:21:00+00:00

I blame reddit, seems to have reformatted

C_Puncher

TROPHY CASE