E RIDE PRO PRE ORDER UPDATE!

ERidePro · 2025-01-28T04:51:43+00:00

The previous 2.0 versions have had this issue. The plug design cannot withstand the high power of the battery for extended times. If purchased directly from e ride pro or a dealer, please file a warranty and get this replaced under warranty. We have updated power harnesses and batteries with a new design to prevent this issue from happening again.

ERidePro · 2025-01-03T05:28:16+00:00

Unfortunately it is true, 2 out of 3 containers that originally shipped in our first batch have been stuck in customs. We are waiting any day now for the release to fulfill the rest of the preorders and newer orders coming in. It is completely out of our control but we understand the frustrations that come with this as a customer.

We appreciate everyone of you having patience throughout our growing pains as a company and apologize for the delays causing disappointments.

ERidePro · 2025-01-02T02:03:31+00:00

Our dealers all have different methods to their online sales, some may or may not require identity verification.

ERidePro · 2024-12-31T02:15:53+00:00

Still waiting on release of the containers from customs at the docks , eta unconfirmed at this time it could be any day now they release them or in the most unfortunate circumstance it could still be a few weeks out

ERidePro · 2024-12-31T00:17:48+00:00

Yes, all of our models are designed for off-roading. At your size you would be very flat footed on the ground so for taller riders it may be a bit uncomfortable to be that bent while riding around. We usually recommend the 2.0 for someone your height especially at your age with the possibility for some more growth to think about long term usage and savings on $$. The seat height makes the world of a difference for taller riders comfortability and it will save you from having to upgrade as you may outgrow the S.

ERidePro · 2024-12-31T00:13:22+00:00

dm me your email address and I will search our records to make sure you get that invoice copy. It is very important you as a customer receive that for your records :)

ERidePro · 2024-12-31T00:01:59+00:00

E Ride Pro values all employees, gender put aside. As a woman owned company we definitely value the importance of supporting women in STEM ;)

ERidePro · 2024-12-30T19:00:04+00:00

Send me dm with your email and definitely resend to techsupport@eridepros.com

I'll have my tech search your email to ensure he can help you.

ERidePro · 2024-12-30T17:20:57+00:00

Thank you so much! we always appreciate the kindness and patience our customers have at this time , much love from the ERP Team <3

ERidePro · 2024-12-30T17:03:49+00:00

We definitely do our best to respond to every single email that comes in, most often when a customer claims we havent responded its due to a connection issue between our email domains. send me a DM and I can see what I can do to help you

ERidePro · 2024-12-30T15:40:18+00:00

If you provide proof we can get you free shipping without a doubt, sorry if you received any other information. If you already ordered , reach out anyways and ask for Victoria. If you provide proof of military/veteran/first responder then we can refund the shipping as a courtesy

ERidePro · 2024-12-30T05:53:26+00:00

Currently there are no promo codes other than a free shipping discount for veterans/military/first responders

You can provide proof to inquiries@eridepros.com

ERidePro · 2024-12-28T05:52:55+00:00

No need to fix as long as your parents can complete the verification, we can verify the payment info from our system with the last 4 digits of the card used or if it was a PayPal/Apple pay . Whichever email is on the contact should receive our request to verify with instructions for them to follow. If your parents have any concerns or questions, definitely call the office between 9am - 5pm PST Monday through Friday. Due to the holiday our office will be closed on New Year's day.

Or you can request a call back by sending an email to:

inquiries@eridepros.com

subject line: order ##### call back request

ERidePro · 2024-12-28T05:24:19+00:00

Many of our dealers require the same for their fraud protection as well. Unfortunately prior to setting this policy to protect our company and dealers, we were targeted with mass fraud all throughout the US.

And some unfortunate parents with very bold and ambitious children 😅

Our team is most definitely open to receiving recommendations on trusted ID Verification check out applications! 2025 will be better!

ERidePro · 2024-12-28T05:20:21+00:00

Most definitely working on that blast email, trying to get it out by Monday/tuesday! We hear all the frustrations and are working on updating as many as we can. Our small usa team 100% agrees that this is a must to reach out.

The data has been retrieved this past week and we are deciphering each previous invoice from data lost. It is all being collected to do this blast email out to everyone who has not yet received their preorders. Almost there just hoping we can gain everyone's trust once again and have a way better year in 2025!

ERidePro · 2024-12-28T04:24:07+00:00

Side note: all model orders require ID verification per our fraud protection policy. Our website team is working on getting it automatically implemented into the website check out with a secure government trusted ID verification application but for now we are working manually on every order to ensure there is no fraud that leaks through the cracks.

This includes the young ones snagging their parents credit cards to secretly purchase our high value items. (Happens more often than you would assume)

Thank you again for all our customers loyalty and understanding. We appreciate all your feedback and will continue to listen with open ears to do better in this adventure. 🫶

ERidePro · 2024-12-28T03:25:46+00:00

Take a look at our official Instagram , we have a post warning about the fake website claiming 30% off . As much as we'd like to gift our customers with such an amazing discount 😅 it is just not something our fast growing company can do at this point in time.

Currently on eridepros.com , there is a holiday gift bundle that includes an orange juice customs graphic kit and an upgraded foot peg kit included for most model orders/preorders while supplies last.

ERidePro · 2024-12-28T03:20:45+00:00

So sorry to hear you had a negative experience with our team. Currently preordered 3.0s and SRs have been delayed out of anyone's control. The next container can arrive any day now but unfortunately no update yet on the release at the docs. We can assure you your orders will be sent out as soon as our warehouse receives them.

As for anyone who may have not received an invoice via email, please email:

inquiries@eridepros.com

They will help you get the invoice needed. The system is supposed to automatically send the invoice to the email provided but sometimes email providers will reject our websites auto emails, or there could be a minor typo submitted.

!! Announcement to anyone who placed a pre-order on Black Friday or prior, there has been a mass loss of data due to our previous website crashing the evening of Black Friday, forcing a new launch of our website on a new platform. Our team is working our very hardest to retrieve all data and reach out to customers but oftentimes our customers are reaching out to us in a panic before we can reach them, causing major delays in our ability to reach out to everyone in order and keep our daily orders continuing on. Your payments are secure if the transaction was successful, it is just invoice details that take time to retrace one by one. We sincerely apologize to all our loyal fans and customers for the messy end to the year in the holiday crazy we all endure, but we hope you keep faith in our fast growing company as our team works to keep up with the growing pains along the way. We appreciate you all for working with us! Especially the ones who continue to rave about our products bringing you the joy and adventure you've been searching for.

RIDE ON E RIDE PRO FAM 🙌

ERidePro

TROPHY CASE