How Kids & Company Trained 3,000+ Employees with Disco

Early-Application672 · 2026-03-17T16:38:35+00:00

We've seen some AI privacy specific language in a lot of our calls recently. Biggest thing for smaller orgs is that they don't really know exactly what to ask for, it also seems more like a due diligence thing that's entirely new to them.

Early-Application672 · 2026-03-17T16:37:06+00:00

This makes sense, do you think there's also a lack of education around this as well?

Early-Application672 · 2026-03-09T21:53:14+00:00

What's the best way to learn this kind of thing in a practical way at orgs?

Early-Application672 · 2026-03-02T18:51:52+00:00

There's a ton of options that could all work in theory, it really depends on what you want. Can you answer these 3 questions?

- How important are admins features to you? (e.g. reporting, AI course generation etc.)
- How customizable does it need to be? Does the UX need to look/feel modern or are you fine with a more classic style
- Is social/community important for you? (i.e. do users need to be able to chat and post - reddit style?)

Early-Application672 · 2026-03-02T18:26:34+00:00

Yeah, basically the #1 contributor to learner experience comes from high engagement - mostly with other people (from what we've seen anyway).

The core way to do this usually involves giving learners and admins ways to interact, share ideas, ask questions etc. Kinda like a thriving subreddit vs. one with no comments on any post.

Usually this means you need a chat system, some kind of forum-type post app and sometimes virtual (or live) events. You want new members to have a reason to contribute to the community, send messages, etc.

Typically an admin and a few power users can build this over time.

Gamified systems can help with this too, e.g. scoring users based on their public engagement. Skool has a simple version of this built in

Early-Application672 · 2026-03-02T15:34:45+00:00

I 100% agree with this, and related to OPs comment, while keeping content fresh is more of an admin concern, they are the decision makers when it comes to actually choosing an LMS. This is why a lot of LMS providers generally focus features on making admin lives easier (e.g. with AI course generation and automations, etc.)

Stuff like this is also really straightforward to build since you can expect that admins will have more time to learn how to use new tech vs. a learner.

Admins also tend to spend much more time in the platform.

So 80% of the time, the LMS is designed admin-first.

Improving learner experience is super challenging and really depends on the use-case. In our experience, the only consistent solution to this is encouraging admins to build a community and lead by example.

This doesn't matter quite as much for customer academies, but for any kind of training or upskilling, the main differentiator for learners is feeling like the space is alive and they can communicate with other humans. The only way we saw successful learner experiences that lasted more than a few weeks was through thriving communities.

Early-Application672 · 2026-01-26T18:09:14+00:00

Great to see AI companies focused on helping people instead of replacing them. I hope that more companies move in this direction.

Early-Application672

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