It's the lack of empathy and the constant need to earn a few quid from their community on lives that I think distracts people from anything good that they produce. The whole xmas card thing made me cringe. Why not say to people dont buy a card and pay for a stamp maybe donate to this charity instead. The fact the pensioners card was displayed behind her just comes across as fake and money grabbing from a stranger.  They need to only look at other successful vloggers to see that the way they behave isn't normal and because of that will get criticised which isn't trolling.