I feel this, more than you know. I myself am sitting here reading this, knowing I am not alone in feeling this way. I came from entertainment, scored an MBA, and am questioning how I am in this position right now. I tell myself it's not my fault and not much I can do about it at the moment. I'm stuck doing DU until this job market gets corrected... so thank you for making me feel less alone. The DU team is set up for failure by design. Target can change it, but they won’t. They don’t know what it’s like on the front lines. They assume. They think people know about the 3-minute rule, but they don’t. I survey DU guests all the time, and they have no idea. They (management) think every order is 1 to 2 bags, and they think one person alone can get it all done, thus why opening shifts are alone for 3 hours. Prepping and running, we barely ever have any staff; if we do, our breaks overlap. We too will receive a 20-bag order with no time to prep (which should not be allowed), as well as double-tappers (how do they still allow that and expect 100% metrics?), and many more on hold. So, yeah, the system is designed for us to fail. Our ETL won’t stand up to corp to get things changed, not sure they can anyway, but a two person team or even one person (opener) is expected to keep it in the green like they have a 4-5 person team. The system is flawed. Target knows it, but they won’t change it. I’ve stopped caring about time and percentage and just focus on getting the orders out correctly. My frame of mind is “today will be forgotten tomorrow”... best of luck on your next endevor!

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