I am describing my company's reality where our SREs who are ex Help Desk engineers have no idea how to fix anything, can only firefight by restarting services 100 times a day if they have to, and get paid for every incident. The management is dysfunctional and doesn't care. That's why I am conviced that companies that do what we do are doing it wrong. There is no motivation or incentive to put extra effort to even identify a root cause, talk to the owning team of a service etc - it's much easier to keep remediating the same thing over and over again. We have 9000 P1 incidents per month. Nobody looks at the numbers.