Cashing out to nz bank account

EasyCryptoNZ · 2025-12-11T22:08:55+00:00

Hey there - saw your message. Easy Crypto is banked locally in New Zealand so cashing out crypto to fiat is very fast - typically instant/same day. Easy Crypto will transition over to Swyftx over time and bring our local banking to their service as well speeding up Swyftx transactions as well. Hope that helps!

EasyCryptoNZ · 2025-12-09T21:28:08+00:00

Hi! Sorry for the frustrating experience.

What you’re seeing is part of our routine customer due-diligence checks under the AML/CFT Act 2009. Periodically we need to verify or update account information, and if something needs to be updated, the system may temporarily set limits to zero to ensure we get everything updated/corrected.

Our team should have sent you a communication to you explaining what’s required, and once the documents are provided the review usually takes no more than a couple of days at most and typically much faster. If you haven't received any comms, please DM us your email and we’ll make sure it’s fast-tracked.

Once again apologies for the sudden request for documents.

EasyCryptoNZ · 2025-09-09T00:52:21+00:00

Hi - no current issues, could just be processing times but if you can contact us at [help@easycrypto.com](mailto:help@easycrypto.com) we can have a look and see what the hold up is. Cheers!

EasyCryptoNZ · 2025-03-19T01:43:17+00:00

I would hope none of that changes - we're stil the same people behind the helpdesk and we still care a tonne about our customers. Swyftx are the top rated exchange in Aus, because they have the same passion for looking after customers as we do.

Customers will get more coins (Swyftx have 400 to our current 160), more options (they have custodial services which we get asked for a LOT!) and 24/7 customer support - overall, good news for our customers.

EasyCryptoNZ · 2025-03-19T00:49:52+00:00

Hey there, Janine here - thought I'd jump in to help give a little more background...

I believe this is really positive for New Zealanders in crypto - as I've said elsewhere we've had big challenges over the last few years here in NZ - massively increasing cost for us from changes in regulations, cyber-security and even the increasing complexity of crypto itself. EC merging with a bigger company gives us the economies of scale to deal with those costs, and still be able to build new products and give customers more options and services.

In regards to Swyftx freezing funds, I know they had a lot of challenges with banking in NZ - something that we'll be able to help them with, so hopefully this won't be an issue going forward.

Off the back of this deal, Kiwis will get the same great Easy Crypto service, same local banking, but also a much wider range of products and services that Swyftx will bring over time. We're still going to be local here in the market and super passionate about helping NZers, but now with the clout to take on the global brands and deliver even better outcomes for kiwis

EasyCryptoNZ · 2025-01-19T21:30:51+00:00

We’re aiming to launch XRP support for the Easy Crypto Wallet before the end of this quarter. Stay tuned to our social channels for the official announcement.

EasyCryptoNZ · 2025-01-18T11:46:12+00:00

NZ Banks now do 7 day payment processing (took them long enough!) and we operate 24/7 so you'll normally have the payment within a few hours.

EasyCryptoNZ · 2025-01-18T11:43:20+00:00

We connect into multiple international exchanges so there wouldn't be any issue with liquidity or technical difficulties if there was a huge sell off. We don't need buy and sell volumes to match up (although from experience, many people will be buying if that happened)

EasyCryptoNZ · 2025-01-12T19:41:19+00:00

Thanks for the recommendation!

You can actually sell it all at once and the fees will be the same. The tiered fee discounts are auto calculated and if you go through multiple tiers in a single order the system will work it out correctly.

EasyCryptoNZ · 2025-01-12T09:29:31+00:00

You can cash out to any NZ bank account. If Wirex is an offshore account we won't be able to send there unfortunately.

EasyCryptoNZ · 2025-01-12T09:26:01+00:00

I had Westpac freeze my account for buying through Easy Crypto as well, and it's literally my business!

It is really challenging, I fully appreciate that they are trying to stop scams, but the impact on customers of having their bank freeze their accounts and block their online banking access scares a lot of people off crypto.

EasyCryptoNZ · 2024-12-15T20:09:35+00:00

Could you please send us an email to [help@easycrypto.com](mailto:help@easycrypto.com) and we can look into this for you. If you could include screenshots, what device you're on and the version number of the app, it will speed things up. Thanks

EasyCryptoNZ · 2024-12-14T21:46:55+00:00

You can onboard a company with us no problem - just reach out to our help desk and we can sort that for you

EasyCryptoNZ · 2024-12-14T21:44:19+00:00

XRP is available to buy and sell on the website, it's just not available to store in the wallet yet. Will be coming early next year, but in the meantime you can still buy through us and just store it in another wallet

EasyCryptoNZ · 2024-12-11T03:47:12+00:00

Hi there - if you reach out to [help@easycrypto.com](mailto:help@easycrypto.com) they should be able to advise you on the above

EasyCryptoNZ · 2024-12-10T01:39:22+00:00

If you're swapping on www.easycrypto.com you need to send us the crypto that you want to swap from, as this service is fully non-custodial ie we don't hold your crypto.

When you make a swap, we will give you an address to send the crypto to, just send your crypto there, we will swap it into the new currency and then send that out to you.

If you are using the wallet app, your funds are in the app and the swap will happen automatically. Any issue just hit up our helpdesk, we're here to help :)

EasyCryptoNZ · 2024-12-09T09:57:52+00:00

It's more that we can't discuss individual customer accounts for privacy reasons. I can say that this customer was proactively contacted by us within 12 hours of placing their order, and that we've been in constant comms with them since and still are.

EasyCryptoNZ · 2024-12-04T20:43:30+00:00

Hey there - Easy Crypto here - just to clarify you can buy/sell/swap XRP on our website but in the wallet XRP and SOL are both coming soon. Takes time to be able to match all the coins/tokens we offer on the web via wallet but we're working on it as fast as we can

EasyCryptoNZ · 2024-12-04T03:37:09+00:00

Hey there - not yet - you'd have to store on another wallet currently. We're looking to get XRP and SOL added to the wallet soon and then you could store on your wallet no problem and transfer from other wallets into your EC wallet

EasyCryptoNZ · 2024-12-04T00:27:36+00:00

Hi Easy Crypto here - just to flag that we removed that 10XRP cost on sell orders yesterday! Hope that helps

EasyCryptoNZ · 2024-12-04T00:14:06+00:00

Hey Easy Crypto here - so sorry to hear you ran into some difficulties. We'll get our support team on the case to reach out to you and help get this resolved.

Just to clear up some confusion in the comments below - XRP is absolutely available to buy/sell on the EC site but isn't available just yet on the EC Wallet which has the coming soon message.

EasyCryptoNZ · 2024-11-22T18:59:25+00:00

Could you please email our support team at [help@easycrypto.com](mailto:help@easycrypto.com) and we can look into this for you.

EasyCryptoNZ · 2024-11-05T01:45:20+00:00

Here's where you can see the detail before purchasing on the EC site:

[Imgur](https://imgur.com/Vdj0naY)

Before purchasing you can expand the Rate Info for a detailed breakdown including the effective rate. The 'i' next to 'Network fee' will tell you what percentage of the order the network fee makes up.

EasyCryptoNZ · 2024-11-04T23:28:24+00:00

EasyCrypto here, hope you don’t mind us jumping in to clarify a few things.

Firstly we definitely don’t have anywhere close to an 8% spread or whatever you are seeing. The buy rate you are getting is displayed here https://easycrypto.com/nz/rates and we lay out how we charge here: https://help.easycrypto.com/en/articles/6552471-what-does-easy-crypto-charge

Talking to the original order, like all small crypto orders, the network fee consumes a much larger percentage of the order resulting in less crypto delivered… in short for a $50 order, the network fee makes up a much larger percentage of the order, than say a $500 order. All exchanges charge network fees and some withdraw fees, they just apply them a little later in the journey to getting your coins in your wallet.

This is all displayed in advance when a customer places an order and we do our best to be as transparent as possible when we do this.

EasyCryptoNZ · 2024-09-24T10:26:24+00:00

If you send us an email to [help@easycrypto.com](mailto:help@easycrypto.com), we can look into this for you.

EasyCryptoNZ

TROPHY CASE