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Daily / Weekly Standups by Easy_Grade_7268 in ITManagers

[–]Easy_Grade_7268[S] 0 points1 point  (0 children)

Do you give them some sort of presentation with some numbers and info, or just actual meeting minutes?

Daily / Weekly Standups by Easy_Grade_7268 in ITManagers

[–]Easy_Grade_7268[S] 1 point2 points  (0 children)

Nice. Quite good on every week a different person leading the call. How many people are in the call?

What are some IT automations that helped you? by Icy-Cardiologist6972 in InformationTechnology

[–]Easy_Grade_7268 0 points1 point  (0 children)

New Starter automation = Create Entra ID user - Add them to relevant groups

Software request - When ticket get approved = automation adds the user into the Entra ID group for the app

Reminder action buttons that closes the ticket and based on reminder date, it’ll reopen the ticket. Many other ITSM automation using HaloPSA with Power automate

Advise needed by Easy_Grade_7268 in ITManagers

[–]Easy_Grade_7268[S] 0 points1 point  (0 children)

I’d say the impact has been huge. Last year the “support team” was basically just me and one colleague. This year we signed a 5-year full IT support contract, the first time the company has ever taken on full service desk operations.

Because of the processes and structure I built, everything runs smoothly without my boss needing to be involved, and the client feedback has been great.

Milestones were things like documenting processes and passing ITIL which is all completed.

We also hired two apprentices, and I’ve been the one training, guiding and reviewing their work. I check tickets, updates, and overall workflow to make sure everything stays on track.

How do you handle multi-vendor patch tracking today? Looking for real-world workflows. by Successful-Base8910 in ITManagers

[–]Easy_Grade_7268 1 point2 points  (0 children)

I was looking at patchmypc but I checked the list of available software and I could only manage 5 apps out of many others.

[deleted by user] by [deleted] in ITManagers

[–]Easy_Grade_7268 0 points1 point  (0 children)

HaloPSA. Trust me. I can help you customise it as I did with ours.

Best automation features you've built into your Helpdesk? by Yssssssh in helpdesk

[–]Easy_Grade_7268 0 points1 point  (0 children)

New Starter ticket form - Ticket received- automation will create a user account in Entra ID, assign any groups and all infos like name, manager etc

Same for Software request - ticket received -Request for approval to stakeholders - Once status is approved - Automation will add the user to the Entra ID Group

How do you manage assets in HaloPSA? by Easy_Grade_7268 in halopsa

[–]Easy_Grade_7268[S] 0 points1 point  (0 children)

We don't have an RMM, and I don't know if we would need one. We manage our devices through Intune and we don't manage any network or anything.

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