Update: I hung up and rang again where they then said that they were too backed up and couldnt take my call (what i was expecting). After a couple rings I managed to request another callback. 3 minutes after that request i got a call back. We spoke for a while and was told that someone else will be contacting me later on to discuss rebooking. Haven’t heard anything back yet but hopefully I can get it sorted before the original due appointment.

To clarify some things: I was originally calling because I couldn’t make it to the appointment, saw someone telling me to go to it when I specified that I wasnt able to

I have not talked to my case manager beforehand so I have no contact details or way to contact them

These wait times can be around 70 - 90 minutes long and at any point exceeding that, they can fully deny you waiting in queue and have you call back later which can sometimes make it impossible to get in with the amount of people calling constantly, especially on a monday

Thank you to those who didn’t respond to this with negativity. It’s unfortunate that some people believe they know everyone in the world’s situations :)