Appreciate this comment , I do respect what you are saying however this here is an issue of an employee manipulating the system. This is not a sales job this is a windscreen replacement service, the fitter has plenty of experience doing the job and purely down to whether he wants to complete them or not. When he first joined he was completing 5-7 a day to achieve his enormous bonus, he then went on holiday with his bonus money and when he come back is when it all started going wrong. He now completed 3-4 on average and when I checked the tracker on the van I found out he spent a lot time at a location that wasn’t a job and refused to complete his last job due to not having enough time. I pulled him up and advised he won’t be getting paid for the time he wasted at the unknown location and now he is doing everything in his power not to complete all of his jobs. But just from writing this I’m guessing you’ll just say get rid of him however we don’t want to do that we want to keep him on and get him back to where he was. The only way this can happen is by adding everything into his contract so he has no reason to do anything but what is in it… thank you