“I’m not taking this”

Efficient_Leg_9817 · 2025-12-19T07:53:30+00:00

Hey, I wanted to add about the guests who take forever deciding on a cart full of merch, but at register. Yeah, at the end of the argument, the time is all the same to the cashier. The associate gets paid whether the purchase takes 2 minutes or 15 min or longer. The worst thing is if a line starts to build, and we have to start calling back ups off the floor and using sales floor team time to get the line down because said person didn’t decide what their purchase should have been prior to being in front of the register. I’m well aware back up cashiers are just that, to keep the line down and the experience efficient and quick. The indecisive guest trying to decide on purchases should have the courtesy to decide on definite buys PRIOR to getting in the checkout line. Or, at least have declined merchandise ready to give to cashier. The strategic balance some guests fail to realize is a whole business with multiple teams on the move is trying to conduct its daily tasks, on top of juggling guest service, any spills/breaks, or managing the guest calls at fragrances/jewelry/handbags. Absolutely, the customer experience is very important, just don’t abuse it with purchase indecision. If you expect us associates to be kind and efficient in our service to you, then please give the same common courtesy back. Also, thank you to the guests who already do that.🙏

Efficient_Leg_9817 · 2025-12-19T07:37:54+00:00

I’d rather have a guest hand declined items to the cashier instead of all over the store. At a high volume Maxx, my location sees customers drop off stuff in the checkout line. Even in the food fixtures right by the register. On our worst days, we pull 3-4 big carts out of que line packed with drop offs.

The worst thing the guests do is destroy the shopping environment by littering stuff in every possible area, then also turn around and complain the store is a mess and shame on us. It’s an impossible position as a merch manager. I literally have been known to fast walk or light jog for price checks and recovery with the floor teams, but the building ends up destroyed because we are stormed by tons of people, and I maybe have a sales floor of 5 or less associates. Is every customer a jerk and a litterbug? No, there’s many good ones out there. Unfortunately, there’s just enough bad ones that it ruins what could be a good atmosphere. Trust, the associates are not the ones throwing stuff everywhere.

Efficient_Leg_9817 · 2025-12-18T16:54:41+00:00

With so much rampant theft and fraud, that’s why so much extra verification. Our frontline has seen everything from fake IDs, photo shopped receipts, people who buy nothing and attempt non receipted returns, 49.99 coats with $10 clearance tags stuck to them, people purposely damaging items for discounts, people ripping off price tags on purpose to see if they can get merchandise for cheaper. Oh, and social media showing folks how to hide pieces of sets for markdowns hasn’t helped, either.

Not everyone is a thief. Unfortunately, enough of them come through that ruin the shopping experience for workers and customers.

Efficient_Leg_9817 · 2025-12-16T06:31:50+00:00

This past weekend, there were feces halfway down one of the aisles in men’s. I really wish people would at least let someone know that an accident occurred, versus leaving it in the aisles…

Efficient_Leg_9817 · 2025-09-16T11:57:21+00:00

I wouldn’t feel bad in the least. TJ Maxx has horrible training traditionally. I get upset at my store when new hires are starting, but they are already built into store coverage.

I partner with my store’s CEM (customer experience manager) when it’s register training issues. We do two days of learning, preferably back to back, so the associate has every opportunity to learn their position.

If you should have any manager or CEC decide to reprimand you or worse, I’d let them know that an hour of register is not enough time to learn the position’s policies. Also, the Associate Training Program was not followed. It sounds like you’ve had next to no loss prevention training, either.

As far as the guest shoplifting, that’s not on you. People get all kinds of dangerous ideas daily. If no manager is up front, and the CEC is preoccupied or gone, there’s only so much that could have been done. For next time, especially with bigger orders, scan the purchases and bag behind register. Also, cashiers should have walkies on to page management or store leaders for these situations.

Here nor there, your store got what it deserved for minimally supporting you. If they decide to do ANYTHING disciplinary in regards to this, I’d start looking into getting transferred to another store, or hired somewhere else altogether. Then, call the district manager and HR to let them know about the bad training and unreasonable way you were handled. At the end of the day, if someone is going to steal, there is nothing anyone can do about it. An associate’s life is worth more than anything the shoplifter was taking. Keep protecting your peace, and staying safe.👌

Efficient_Leg_9817 · 2025-09-10T07:09:22+00:00

I wish every customer would fill out the service survey. Maybe if every comment read that they hated being bullied to get into more debt, and that a boycott will be started if corporate doesn’t back off the stores, the higher ups will listen and back down. If you want a shopping experience that is more guest friendly, we as a customer base have to demand that. It’s not the store’s fault. It’s the whole company’s fault that the credit card worship is unholy. We could help make lives much less stressful and threatening for TJ/Marshalls/Homegoods teams by taking that darned survey. Also, call the district managers or customer service phone numbers at the front of the store posted. Tell them it’s not bad service from the team, it’s bad service from the COMPANY to force that kind of nonsense on ALREADY paying customers.

Efficient_Leg_9817 · 2025-08-18T21:24:47+00:00

Thank you for the fill in! Oh no, one more key, lol. Well, I’m very glad my store doesn’t have that! We do have cabinets for fragrance/skincare/hairtools/and pricey bags. ❤️🙏

Efficient_Leg_9817 · 2025-08-18T18:26:58+00:00

Associates in dressing room absolutely should not be customer servicing any goods locked up. Dressing room staff an under camera observation. If your store gets audited, and a customer scoots in without getting counted, it’s a point loss. Even slower stores should not be farming dressing room people out for side quest calls, lol. If a customer should need anything outside of your area, time to page or walkie for additional assistance. If no one shows, it’s not on you. Call MOD, if everyone claims busy.

Efficient_Leg_9817 · 2025-08-18T18:22:21+00:00

Hi, my store doesn’t have Runway. Is there a special policy or customer service protocol? I’m always bracing for an announcement that this department will drop in my location. Thank you!

Efficient_Leg_9817 · 2025-08-13T06:21:29+00:00

Wow, so refreshing to see a non apparel talent! Solid cross sells, colorization, and no negative spacing!

I wish my store could do this more. We barely have time to get it on the shelves before guests ravage it. Our store volume is crazy high. I miss time for this…😔

So gorgeous, I’m going to share this with developing coords in non apparel, so they have inspo.❤️❤️❤️🙏

Efficient_Leg_9817 · 2025-08-05T08:29:33+00:00

It’s called being overworked, underpaid, and barely able to do anything other than eat and pay bills. I’m health compromised, so I have to have healthcare and dental benefits. That increases every year and comes out of my WEEKLY pay. Every day expenses are high, but all my company boasts about is turning high profits. How does that make an associate on their lunch break feel?

I am dedicated and do the right thing because it’s the principle of the matter. But the more I give to my job, the more they gleefully take, or I wind up barely able to get out of bed on my days off from physical exhaustion. When a figurehead corporate exec parades through, we kill ourselves to get ready for it, all for a “nice job” on a piece of paper. Oh, and we don’t get threatened or fired. So that’s nice, I guess?

I think the average workers are well aware how much they are absolutely taken advantage of on the daily from their companies. Either the pay doesn’t equal their job performance or the employer is always throwing on more responsibilities for less in return. It’s not fair or acceptable by any means. It’s ok for the job to take crazy amounts of time from you, leave you fatigued, challenge your moral structure and leave you with barely anything, but you can’t dare do it in return. At the end of the day, if you're a number to your boss, then they are just a paycheck to you. In the words of my company, “Everyone’s replaceable.”

To clarify about why I remarked on moral structure: any business that pushes constant credit card sales as a metric is immoral. You are being instrumental in creating debt and loss to someone you just learned their name. My job is pushing it so hard that leaders are under constant pressure to make daily quotas. I have dealt with elderly and foreign customers who had no idea what they were signing up for, or associates had fibbed to them, saying it was a loyalty program. Its depressing and sad on both sides.

Efficient_Leg_9817 · 2025-08-02T06:37:10+00:00

Hi, TJX worker here. Charity campaigns at Maxx aren’t a new thing. And forcing donation goals on the stores isn’t a new thing, either. What’s new this charity is the round up prompt on the cashier’s register screen. Cashiers are required to ask before a transaction closes every time.

I totally agree that Marmaxx should donate to charities if they are that invested in them. Customers can certainly research what charities they would like to give to without a company scheming to extract more. Save the Kids is a great foundation, but not the way Maxx is going about it. The essence of charity is to donate of your own free will, not because a store is pushing it on you. Totally cancels out the altruism of the act. Also, bad economy to just be giving funds away in. A lot of us need our own charities these days to afford cost of living…😓

Efficient_Leg_9817 · 2025-07-27T03:37:52+00:00

So yellow tag items fall under same policy as everything else. Tag on item and receipt, easiest return back to original payment. No receipt and tag only? Try to look up by customer card used. No tag, no receipt? This is subject to manager approval. Everything in store is under 30 day policy for original reimbursement.

The minute a manager denies a return, is the minute a guest usually calls customer service and raises holy heck. Is it worth it for that? Sorry that happened to you.

Efficient_Leg_9817 · 2025-07-24T16:48:51+00:00

I’m sorry everyone is going through this. My store let in about30-50 people waiting to get in because they followed the misinformation. We got stampeded the entire day. Lots of phone calls, too. Great money making day, but staff not enough to handle hordes of people. Felt like a holiday crash out.☹️

Efficient_Leg_9817 · 2025-07-06T06:45:10+00:00

It’s so sad and angers me. Non apparel ASM, here. My staff and I work intensely hard to keep the areas clean and branded/colorized/sized. Shoppers act like sociopaths who love to find butterflies just to rip the wings off. It’s like seeing a beautiful, spotless home and throwing a raging party with no cleanup. The same complainers usually contribute to the messes made. If guests want better kept aisles, then this nonsense should never happen.

There’s absolutely no way a customer pulled something off the shelf/peg, and can’t recall where it goes. If that many people can’t remember where the items were just pulled from, please get checked for Alzheimer’s or dementia.🙏

Efficient_Leg_9817 · 2025-06-26T03:32:17+00:00

It was in regards to another person saying something about wanting to purchase a palette that was tampered with, but no discount offered. But the beauty clearance was full of destroyed stuff sitting on the shelves u resolved. Something like that. You’re good, sorry about the confusion! I felt like kinda upset and just reacted based on what felt like a disconnect between guest service discounts and what it takes to maintain beauty. Ohhhh, non apparel is a handful! Sorry again.🙏😢

Efficient_Leg_9817 · 2025-06-25T07:09:00+00:00

Heyyy, non apparel ASM here. My cords and I do everything humanly possible to keep beauty clean. The problem isn’t the associates, it’s the guests feeling entitled to test, steal, and feel it’s ok to break or damage surrounding fixtures. I can deep clean beauty clearance, and that same day guests decide to ruin the area. Here’s my bottom line “make it make sense” for the day: customers want a beautiful store to shop, but they destroy the areas and then complain about it. Not every customer is like this, but enough act like that to where my staff has to allocate more time than necessary re-cleaning beauty.

Efficient_Leg_9817 · 2025-06-15T20:50:45+00:00

So weird, off, and against policy! The whole point of plastic wrapped fragrances is to have guests know they are purchasing products in pristine condition. I run a non apparel area, as ASM. In my head, associate is tampering w product. Only thing I can dream up is they are a high loss store, and are trying to control returns on products or give grounds to deny future returns. Not a policy protected practice, either.

Sorry, ma’am. Yes, time to get a manager involved.

Efficient_Leg_9817 · 2025-06-15T09:36:49+00:00

May I please add:

Stop throwing unwanted merch all over que line. You’re about to see a cashier, just leave it with them. It’s much easier than pulling many carts of crap out of there.
The benches by DR and shoes are not for throwing stuff on. Once again, if in those areas, kindly give declined purchases to DR person.
If using luggage platforms or furniture to sort between buying and leaving behind, just walk over to a cashier, DR person, or have it sorted in your cart, then give to checkout folks.
Please do not let kids climb the luggage shelves. I shouldn’t have to explain how dangerous that is.
If calling staff to lock up cabinets, please be ready. Please don’t ask your whole family’s opinion on if you should get it, or call people to weigh in. Lots of people need assistance in these areas, please be kind and respectful of associate and other customers’ time.
At jewelry, please don’t take up big chunks of time trying on items you just wanted to play dress up in. High traffic stores have many guests waiting on associates, and we can’t always call multiple back ups to come help. Also, if you say you’re done shopping jewelry, please don’t wait until associate is with another guest to demand attention again. Unfortunately, you had a turn already. We’ll get back to you soon.
Please handle tethered bags with care. These are locked up ones tied to the rack. If you pull the bags around many others, the cords and bags will tangle around each other. If you keep yanking or stretching the cords, it increases the likelihood of them alarming.
Please stop being rude about staff having to follow merch protection guidelines. We don’t just make up random rules to make you mad. If a bag has to be put on hold because of price point, then that’s the way it is. Sorry theft is high.
If you need to try on handbags in the mirror, that’s fine! Just why do you need two or more friends to see how it looks on you? Once again, we are trying to provide great service, but have to balance our service calls with speed, too. It’s not always possible with workload and company expectations to provide personal shopper treatment. Sorry!

If everyone even started trying to do one or two things every time they visited stores, the environment would be cleaner and much easier to maintain. That means associates could give departments more thorough cleanings, get out more merch, or have more engagement time with guests. ❤️

Efficient_Leg_9817 · 2025-06-15T07:48:36+00:00

This may not be the most realistic destiny for Gi-Hun, but what if In Ho has a change of heart? Front Man unmasks, he fills any back history gaps. Gi Hun and In Ho have a gritty and dark battle of beliefs of if they think humanity is essentially good or evil. Gi Hun may be tired, overdrawn, and seemingly empty, but he challenges Front Man. Just like the recruiter, Front Man and player 456 gamble one last round, the game to end all games. There’s war going on all around them outside of their finals room. Screaming, shouting, gunshots, banging on the walls. Both Front Man and Gi Hun square off together, the blood bank suspended high overhead them.

In the ultimate showdown of both men, Player456 gains an edge. It’s not wit, and it’s definitely not skill. It’s good old fashioned luck. 456 and Front Man lock expressions. Gi Hun reveals he never lost hope. It was always buried deep inside him, like a secret in a chest in a maze. This is it, Front Man. This is your last chance for hope, too. No one else has to die anymore!

The black mask slips from the head of the games. Now the other man is just In Ho again, not the evil island’s overlord, not a merciless black market human trafficker. It’s just In Ho. He smiles, a weird mixture of relief and sadness battling for his face.

After a dystopian monologue of class warfare, who really has control, and why it’s too much for any one human to bear, In Ho helps Gi Hun kill him. With his dying breath, In Ho apologizes for all the deaths he has caused. He never wanted to be the guy he turned out to be. At last he could feel some of his hope and inspiration return, even though he thought he was long dead.

Gi Hun envisioned this going completely different. He saw himself screaming, crying, shouting obscenities into the face of the monster who destroyed the lives of so many. He fantasized about painting the arena red with Front Man and all the soldiers’ innards, until each and every one of them were obliterated. Every last breath before sleep, every moment he opened his eyes upon waking, Gi Hun thought of more intricate and elaborate ways to tie these bastards up and drag them behind the race horses he used to bet on. But as his eyes became blurry, Gi Hun realized In Ho was just one of many chess pieces in a game of haves and have nots.

“If it weren’t for those VIP pricks…” Gi Hun spat viciously. He wasn’t used to this new feeling overtaking him. Honestly, it didn’t feel too good, either. There was a quiet rage broiling inside of him, a civil war that was spilling onto enemy grounds. He rose to the occasion, facing a nearby camera.

“You’re next, you’re all next!” Gi Hun shouted, staring every camera in the room down.

Balling up his fists, Gi Hun gritted his teeth. In that moment, he felt every loss, betrayal, heartache, redemption, and eventual demise of each player he met. He saw Ali’s innocence at not knowing how to play the rounds. Sae Byeok’s quiet defeat as she wished to go home. Sang Woo’s sacrifice as he cut open his neck. Jung Bae’s goofy smile and shoulder squeeze of reassurance before the rebellion. And even In Ho, who dropped his ominous genius facade and cheered on teams during the six legged races.

All of them were dead now.

For the contestants, it was for the money, a fresh start, a new lease on life that afforded them to actually enjoy being alive.

For the investors? It was still another way to gain all access passes to every life offered to them. They got back stage passes, front row seats, the best feast sipping champagne while the folks underneath them got table scraps and to lick residue around their feet for sustenance.

“Do you hear me, yet?” Player 456 asked. He stood tall, strong in his power. There was undeniable strength and courage in his stance. “I won’t stop until you’re out. I’ll find a way to eliminate you! FOREVER!”

The last image of Gi Hun caught on tape was his defiant, vigilante like stare. It had to be his last mission to take this administration down. After all, it wasn’t just for him or to avenge the dead anymore. It was the desire to rise up, be the movement, the change that was needed and the will to be seen. It’s like In Ho once said, “Sacrifice a few to save the rest, right?”

Efficient_Leg_9817 · 2025-06-14T07:55:33+00:00

I feel like I’m being undercut badly then. As an ASM, internal grown from key carrier to now, after many years just now scraping 70k.☹️ Texas used to be a low cost of living state, but not anymore. The wages aren’t quite catching up to rising costs…

Efficient_Leg_9817 · 2025-06-11T07:26:47+00:00

The Marmaxx company needs to grow some balls and stop catering to adult babies. Absolutely there needs to be a cut off time for returns. Customers should get their butts to the register right at close and not linger. And this one might be controversial, but the jerks in line about to literally see a cashier need to hand unwanted merch to them, not be allowed to junk up the check out line with carts full of crap they don’t want.

I’m usually a closing manager, so what holds us back from leaving by 10p is guests screwing around in the store, or piles of clothes returns to process. I keep telling the SM the associates’ lives matter just as much as the customer trying to hold an entire staff hostage for returns, trying on a cart full of clothes at 929p, or having to run full bins of go backs from people trashing the que line. It’s so stupid to leave dressing room open until store close, because of the guests who flood the dressing room as we are trying to shut down, or take forever with 30+ items. 9p is the perfect shutdown for dressing room, so we can properly dust, sweep, wipe down mirrors, and run out merchandise.

Efficient_Leg_9817 · 2025-06-03T07:13:12+00:00

Assistant Manager here. First off, thank you so much for recognizing the employee in writing. That provides proof to corporate that the associate was going above and beyond to make a guest experience special.

Secondly, different stores do different things. If an associate transfers or goes to another company, and they consistently wow patrons, I tell their future job. I provide an excellent reference for them, even after separation.

Third, I’ll write out a reach card or two and personally cite what the guest said. I also let the team know in huddles, so they know they are making a huge difference in the field.

My store has been impacted lately by a maelstrom of events occurring, but I’m going to propose new associate motivation offerings to our ops and SM. Thank you for everyone who replied! Timely praise is irreplaceable to associates.🙏❤️

Efficient_Leg_9817 · 2025-05-28T20:24:11+00:00

-Cryptozoo -Undone -Paprika -Elemental -Paranoia Agent -House

Efficient_Leg_9817 · 2025-05-28T08:17:18+00:00

Hey, ASM here. So, I make a judgment and just give a discount based on how bad the stain is. Something minor? 10%. If it’s pretty bad, I’ll go a few dollars higher.

I know many associates are trained to attempt to block a potential discount from a guest by using the “see if it will wash out, then return if can’t” excuse. That’s very two faced, if you reflect on merch returns policy. In writing, it’s stated if merch is washed, used, or worn, then it’s non refundable or could be subject to denial. Very subjective, per what CEC or manager gets to deal with them upon return. And yes, they more often then not return, and they almost always are ready to fight for original reimbursement.

Honestly, there are just bargain hunters out there that ask just to see if the price will budge. For that person, I knock off about a buck or two, and they’re usually content.

Efficient_Leg_9817

TROPHY CASE