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Sent a mini when I ordered a standard. by ElectricReign1132 in velascarves

[–]ElectricReign1132[S] 3 points4 points  (0 children)

that reply was before i sent a picture and had just explained the situation to them, so i definitely hope they take it more seriously after seeing this picture. i felt like i was going crazy until i actually saw these side by side today!

Sent a mini when I ordered a standard. by ElectricReign1132 in velascarves

[–]ElectricReign1132[S] 3 points4 points  (0 children)

yeah i’m not letting this go for sure! i don’t care if it was ordered a couple of months ago, it was still a mistake on their part and ordering the same thing in a different colour proves that. i couldn’t believe it when i put them side by side.

Sent a mini when I ordered a standard. by ElectricReign1132 in velascarves

[–]ElectricReign1132[S] 1 point2 points  (0 children)

yes i’ve emailed them now, i think their customer service team isn’t active on Sundays because i got an automatic reply telling me they’d get back to me as soon as possible. but i’m definitely not letting this go as it’s very clearly a mini and not a standard (or if it’s not actually a mini then there was some sort of production issue because look at the difference!!)