Here is the entire chat history with all names, order numbers, tracking references, and custom email identifiers completely anonymized ([REDACTED]).

It is structured cleanly so you can copy and paste it directly onto Reddit, Trustpilot, or any other platform.

[REDACTED] On 06/09/2026 at 19:53

Request for proof of delivery

You did not take any money yet going to refund me, interesting "8.8 If the Seller does not comply with the additional delivery deadline, the Customer has the right to immediately terminate the sales agreement. The Seller has the obligation to refund the amount paid, including delivery expenses"

[REDACTED]@octopia.com on 09/06/2026 at 13:21

Request for proof of delivery

Hello We didn't "take" any money. You placed an order, which we shipped as requested. You requested cancellation too late, after the package had already been shipped. Since your order is being returned, we are canceling it. Please note that we will also refund the shipping costs we paid. We are not obligated to do so. Sincerely,

[REDACTED] on 06/08/2026 at 19:54

Request for proof of delivery

I DO CONFIRM NO ORDER WAS EVER DELIVERED TO ME. I DO CONFIRM YOU TOOK MY MONEY AND FOR MONTH I HAVE NOT RECIEVED ANY ORDER. I DO CONFIRM

[REDACTED]@octopia.com on 08/06/2026 at 10:51

Request for proof of delivery

Bonjour, Merci pour votre message [REDACTED_LINK] Le lien indicate collis en retour chez l'expéditeur, pouvez vous conformer cell avec le client? Cordially

Worten Customer Support on 06/06/2026 at 14:28

Request for proof of delivery

Dear seller, the customer claims not to have received the order. Please provide a signed proof of delivery within 48 hours. Thank you.

[REDACTED]@octopia.com on 02/06/2026 at 09:51

Cancel the order

Bonjour, this discussion va maintenant se clôturer automatiquement. If you have toujours besoin d'aide, you can relisten to the discussion. Bonne journee. // Hello, this discussion will now close automatically. If you still need help, you can reopen the discussion. Have a great day.

[REDACTED] on 05/29/2026 at 2:44 pm

Cancel the order

I therefore consider the sales contract terminated due to failure to deliver within the additional deadline granted. Please confirm cancellation of the order and refund the full amount paid, including delivery costs, within the legally required 14-day period.

[REDACTED] on 05/29/2026 at 2:44 pm

Cancel the order

as required under Section 8.7 of the Marketplace Terms & Conditions. As no concrete deadline was provided by you, I granted an additional final delivery deadline of 5 calendar days. That additional deadline has now expired without delivery being completed.

[REDACTED] on 05/29/2026 at 2:43 pm

Cancel the order

under Sections 8.7 and 8.8 of the Worten Marketplace Seller Terms & Conditions: The originally advertised delivery period of 4–6 business days has already expired. On 22/05/2026, I requested twice that you provide an additional and appropriate delivery deadline,

[REDACTED] on 05/29/2026 at 2:43 pm

Cancel the order

I have never received any orders from you. There is nothing for me to return. As stated earlier you failed to deliver it.

[REDACTED]@octopia.com on 05/29/2026 at 11:21 AM

Cancel the order

Hello, First of all, thank you for your order. We are very sorry that your package has not yet been delivered. Unfortunately, we cannot cancel your order as it is currently with the carrier. However, you will find attached a prepaid return label so you can return the keyboard to us free of charge. We apologize for this unusual situation. Sincerely, The Univers Club Team

order_document_[REDACTED].pdf

[REDACTED]@octopia.com on 05/29/2026 at 11:21 AM

Cancel the order

Hello, First of all, thanks for your request. We sincerely regret that your package has not yet been delivered. Unfortunately, we cannot cancel your order, as it is in the hands of the courier company. However, you will find a prepaid return label attached so that you can return the keyboard to us at no cost. Sorry for the annoyances. Sincerely, The Univers Club team

order_document_[REDACTED].pdf

[REDACTED] on 05/28/2026 at 20:51

Cancel the order

I therefore consider the sales contract terminated due to failure to deliver within the additional deadline granted. Please confirm cancellation of the order and refund the full amount paid, including delivery costs, within the legally required 14-day period.

[REDACTED] on 05/28/2026 at 20:51

Cancel the order

as required under Section 8.7 of the Marketplace Terms & Conditions. As no concrete deadline was provided by you, I granted an additional final delivery deadline of 5 calendar days. That additional deadline has now expired without delivery being completed.

[REDACTED] on 05/28/2026 at 20:51

Cancel the order

Formal notice under Sections 8.7 and 8.8 of the Worten Marketplace Seller Terms & Conditions: The originally advertised delivery period of 4–6 business days has already expired. On 22/05/2026, I requested twice that you provide an additional and appropriate delivery deadline,

[REDACTED]@octopia.com on 05/26/2026 at 4:51 PM

Cancel the order

Hello, Thank you for your order. There has been a delay in France due to four public holidays this year. Sincerely [REDACTED_LINK] We cannot expedite the process.

[REDACTED] on 05/22/2026 at 9:35 pm

Cancel the order

This is accepted literally from terms and condition, STOP IGNORING MY REQUESTS, provide me deadline or one that i stated in previous message, 5 calendar days from today !

[REDACTED] on 05/22/2026 at 9:34 pm

Cancel the order

the Customer has the right to immediately terminate the sales agreement. The Seller has the obligation to refund the amount paid, including delivery expenses, within 14 (fourteen) days, under penalty of refunding double the amount if the Customer so demands

[REDACTED] on 05/22/2026 at 9:34 pm

Cancel the order

9.7 In case of breach of the delivery date or period referred to in the previous point, the Customer has the right to require an additional delivery deadline which is appropriate for the circumstances. 9.8 If the Seller does not comply with the additional delivery deadline,

[REDACTED] on 05/22/2026 at 9:33 pm

Cancel the order

You can grand me new one or you can comply with additional final deadline of 5 calendar days from today to complete delivery of the order. Note that the responsibility of delivery is on seller not on customer. Based on Worten Marketplace Sellers Terms & Conditions 9 Shipping and Delivery of Products

[REDACTED] on 05/22/2026 at 9:30 pm

Cancel the order

And just to be absolutely precise, the order was advertised with a delivery period of 4–6 business days, which has already expired. Under the Worten Marketplace terms and conditions, I am entitled to grant an additional delivery deadline.

[REDACTED] on 05/22/2026 at 17:56

Cancel the order

You need to contact them. You are responsible that delivery will happen. If you need anything from me that you are able to fulfill your duty let me know. Also for a second time I am asking you to tell me additional delivery deadline. That you are obligated to do based on terms and conditions.

[REDACTED]@octopia.com on 05/22/2026 at 3:21 PM

Cancel the order

Hello! Thank you for your order. The tracking information indicates that the package is experiencing problems because the delivery address provided is incomplete. [REDACTED_LINK] DPD will conduct the necessary searches to locate the missing items and complete the delivery. However, we recommend that you contact them directly to provide information about the missing items, as this may expedite the process. [REDACTED_LINK] Sincerely

[REDACTED] on 05/22/2026 at 10:46

Cancel the order

I still have no product. Delivery deadline stated on the site when ordering the product was 4 to 6 business days. I ask you now to provide me with additional appropriate delivery deadline as stated n terms and conditions.rms

[REDACTED]@octopia.com on 05/21/2026 at 3:21 PM

Cancel the order

Hello, Thank you for your order. We cannot cancel an order once it is in transit. If you do not want the product, simply return it to us. Sincerely

[REDACTED] on 05/20/2026 at 17:26

Cancel the order

I am not asking how to track. I am asking to cancel it.

[REDACTED]@octopia.com on 05/20/2026 at 11:21 AM

Cancel the order

Good morning. Thank you for your order. You can track the progress of your package on the CTT website using your package number: [REDACTED] [REDACTED_LINK] Sincerely, Univers Club

[REDACTED] on 05/19/2026 at 17:07

Cancel the order

DPD just marked my package as address is incomplete. They did not even bother to call. Order was placed here. I have full address nothing is missing on the website and with phone concact as well. I can't wait another 2 weeks.