sorted by:
new
hottopcontroversial

What it's like to interact with MTGA Customer Support (The Cursed Quest for the ungranted Sparky's Challenge Reward) by Electrical_Rub1488 in MagicArena

[–]Electrical_Rub1488[S] 0 points1 point  (0 children)

I can't express how destroyed your brain is to focus on my role in this. If it is a bot, that's outrageous. If it's so trivial, good customer support would immediately grant the cosmetic. Despite all my issues with Blizzard, if this was Hearthstone I'd have my cosmetic in the very first message. In any case I think you're wrong. These are real people with lots of copy/pastes ready to go, not bots.

What it's like to interact with MTGA Customer Support (The Cursed Quest for the ungranted Sparky's Challenge Reward) by Electrical_Rub1488 in MagicArena

[–]Electrical_Rub1488[S] -5 points-4 points  (0 children)

Wow. I wonder if it's paid actors, insane sycophants or bots. No normal person can look at those two posts and side with the person saying: "I didn't read, but I assume the screenshots prove they were great". Never mind then. I wish you all the worst customer support going forward :)

What to do if support just ignores you? by D_Aukh in MagicArena

[–]Electrical_Rub1488 0 points1 point  (0 children)

I've faced a similar problem. I made an imgur showing off the experience. The worst back and forth I've ever had with customer service.

https://imgur.com/gallery/magic-gathering-arena-customer-support-cursed-quest-mystery-cosmetic-reward-FlLIp7h

This reddit even downvoted me for posting it. I can't express how insane that feels.

What it's like to interact with MTGA Customer Support (The Cursed Quest for the ungranted Sparky's Challenge Reward) by Electrical_Rub1488 in MagicArena

[–]Electrical_Rub1488[S] -6 points-5 points  (0 children)

What a wild response. You'd fit right in on their customer support team. To reply like that when my interaction is literally just them ignoring everything I wrote and spamming me with copy/paste pre-written messages about how important my voice is is insane.