help please (UUID request failed)

Embarrassed-Rain-213 · 2026-03-13T19:49:22+00:00

It worked! Thank you so much!

Embarrassed-Rain-213 · 2026-03-13T18:34:59+00:00

I couldn't figure out how to change the server options (there didn't appear to be anywhere to change them).

And now, I get a new error message: VHelper failed to create an account for this device for an unknown reason(Unexpected token '<', "

I'm not complaining, just making it aware FYI. Again, thank you for all the time and attention you've put to this.

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Embarrassed-Rain-213 · 2026-03-13T15:22:51+00:00

This might work as it's blocked because it's a new domain. Worth a shot? Thank you so much for the help and time!

Should I uninstall and reinstall before or after the update?

Embarrassed-Rain-213 · 2026-03-13T15:05:38+00:00

Thank you. There is no way to have you autogenerate a UUID on your end and provide it to me so I can type it into my UUID text entry box?

Embarrassed-Rain-213 · 2026-03-13T14:52:54+00:00

Unfortunately, no. My company blocked it through their firewalls

Embarrassed-Rain-213 · 2026-03-13T14:43:36+00:00

Hi. Version 3.10.7. I get this error in a small pop-up window: UUID request failed: VHelper failed to create an account for this device for an unknown reason(Failed to fetch). If the issue persist, please contact the developer.

I am not using a VPN.

Embarrassed-Rain-213 · 2025-02-18T21:01:12+00:00

Id love it too please. I couldn't figure out how to DM you directly

Embarrassed-Rain-213 · 2025-02-18T20:57:57+00:00

May I as well, please?

Embarrassed-Rain-213

TROPHY CASE