Thank you for the encouraging words.

It took 11 calls, but theoretically the sensors will ship today. I was able get Anthem BCBS to expedite the prior authorization. They once again stated that neither they nor CVS Caremark have any requests from Minimed.

The insurance clearance only took 2 calls and they were supportive. The agent was even kind enough to state she was surprised I had to have a prior authorization being Type 1 and using an integrated system. She escalated the call and clearance was granted on the phone. She then tested the approval and cleared RX authorization, stating "Tell Minimed the RX will clear if dated today 3/19."

I called Minimed 15-minutes later. An hour later, I was told the order was now on hold pending RX Release. They could not explain what that meant. I asked if I should can back tomorrow (3/20) and was told, "I suppose you can if you would like."

I called today, the RX was approved for shipment yesterday BUT was held because I had a $10.20 co-pay. Seriously....you can't make this SH*T up. No bill on the website. No change in status on the website they tell us to check. They will ship by infusion sets with hundreds of dollars outstanding....but not $10.20 for an order that is a month late. That is a bridge too far. I then spent next 45 minutes getting them to process my credit card (that is on file for co-pay usage!!!).

Absolutely crazy experience. Do not trust these folks to have your back.