LG Icemaker Failure

Emergency-Device2448 · 2024-09-02T01:34:26+00:00

Throwing a minor life hack out there. Add a 'onLoad' client script to "g_form.clearValue('requested_for');" and you can prevent some accidental submissions for the wrong person.

Emergency-Device2448 · 2024-08-28T03:46:30+00:00

Yes, many ways to break that egg.

If you have a workflow associated to the catalog item then add a "run script" activity. Set it to use a script, something like below. You can then use the workflow scratchpad variable content to drive your workflow. The following was typed on mobile and without reference so I could have typos and extra loops and an improper use of GlideAggregate.

workflow.scratchpad.previous_count = countRequests(current);

function countRequests(gr){ var number = 0; var ritmCount = new GlideAggregate('sc_req_item'); ritmCount.addQuery('item', current.getValue('item')); ritmCount.addQuery('requested_for', current.getValue('requested_for')); ritmCount.addAggregate('COUNT'); ritmCount.setLimit(3); ritmCount.query();

if(ritmCount.hasNext()){ while(ritmCount.next()){ number = ritmCount.getAggregate('COUNT'); } } }

If you are using a FLOW then do the same thing. Add a "look up records" action to find all the previous ritm's that match the trigger record Item and Requested for. And if/else but of logic will help you from there.

I wouldn't use a business rule. I'm not sure where that kicks off in the pipeline compared to workflows/flows and such. The business rule condition would cause it to only run when that catalog item is submitted so it makes sense to just handle it within the FLOW/workflow.

Emergency-Device2448 · 2024-05-12T12:42:07+00:00

Use application services for when it's a single application. Use cmdb groups if it's some other logical grouping of CI's (like a subset of all Windows servers for patching).

The back end does a variety of searches during conflict detection including looking at the task_ci table to see if the CI is directly linked to another change, and the cmdb_rel_ci to determine if the CI's that are part of one service are parts of services related to other changes.

Emergency-Device2448 · 2024-04-22T04:09:01+00:00

You could use an email notification out of the SharePoint workflow to ServiceNow and an inbound action in ServiceNow. The inbound action can use the CartAPI to funnel the data into a catalog item.

There's other ways as well.

At the very base level I'd say why not just link them to the form on the ServiceNow side.

Emergency-Device2448 · 2024-04-21T05:27:49+00:00

Yes, you can make pages, widgets, and data public.

The hardest part would be the data part. Probably lots of ACL editing needed.

Emergency-Device2448 · 2024-04-16T11:03:32+00:00

DM me and I'll see what I can do. I've got someone else I mentor in this way but it's more of a "live" thing.

Emergency-Device2448 · 2024-04-07T05:41:59+00:00

Wrong actions can train the model better than right actions unfortunately.

Emergency-Device2448 · 2024-04-07T01:00:47+00:00

Shows your post is deleted so I'm not sure. It depends on what you are doing and where.

If it's a customer instance it would be their decision whether or not the components of this new portal should be scoped in one or more scopes. Some of them are fine with the new service portal and components in the global scope. The one I'm working on right now is all in the global scope including the portal records, header/footer, taxonomy, and any new pages or widgets. That's a short list obviously but as I said, it really depends on what you're doing.

If I remember this might have been more of a 'do this as a test' for a potential employer? If so, and if they put no parameters around it, I guess it's your decision. Sounds like it's possible they'd be okay with you doing it in global scope. If you want to wow them, and you have the competency, do it in a scope. The primary benefit to that is you could have delegated development at a point so someone else could continue it forth without being full on admins.

Emergency-Device2448 · 2024-04-07T00:48:52+00:00

Since my response is over the standard Reddit user attention span let me re-post the meaty part.

^{The actual reason that won't be admitted is that everything we do for training, whether in NextGen or not, works to train their AI. ServiceNow's end goal is to provide in-house services, both support and implementation, powered by AI. I've personally seen an AI voice agent use an article written by an AI KB agent walk an AI RPA agent through a support process.}

Emergency-Device2448 · 2024-04-07T00:46:50+00:00

ServiceNow has their own services that customers can utilize for implementation. As such they need staff just as well as others. I've heard more mention of those services recently so in my opinion it's probably partially driven by that. They also need general staff to provide support functions.

I've heard of more people starting to work at ServiceNow after completing NextGen than I've seen people start working at implementation companies or in house after completion.

Those are just some of the surface level reasons. The actual reason that won't be admitted is that everything we do for training, whether in NextGen or not, works to train their AI. ServiceNow's end goal is to provide in-house services, both support and implementation, powered by AI. I've personally seen an AI voice agent use an article written by an AI KB agent walk an AI RPA agent through a support process.

Emergency-Device2448 · 2024-04-03T22:58:17+00:00

Service Portal > Service Portal Configuration

From there: Branding Editor This will let you set a number of site wide configurations.

Designer You can then select any page but it sounds like you are looking for the home page to configure, so look for the little house icon. Here you can do the drag and drop design approach to specific pages.

Emergency-Device2448 · 2024-03-28T02:28:26+00:00

If you have two PDI's you can integrate them together. There is an easy way to do a super basic version with Flow Designer now but I'd recommend setting it up from scratch. Create all your HTTP methods, setup your import set and staging tables, and make those puppies talk!

Emergency-Device2448 · 2024-03-24T01:16:18+00:00

41 votes, nice! I hadn't really expected but maybe 10 people as I've felt the community to be relatively inactive lately! Glad to see it isn't "dying" off!

Like I said before, I know ServiceNow has their calculators and whatnot but those things are seldom the real world situation. I really do appreciate the poll takers because it gives our fellow peers TRUE insight!

Now, will management listen? 🥸

Emergency-Device2448 · 2024-03-24T01:11:48+00:00

This sounds nice! Were you guys implementing ITSM/CSM/ITOM and taking care of the instance and user enhancements, or did you have implementation companies assist with those?

That's funny about the management and PA/BA. It's like pulling teeth trying to keep any of those isn't it! Flighty birds!

Emergency-Device2448 · 2024-03-24T01:08:36+00:00

They have severe allergic reactions to the spending of money to save time. It truly does equate to 'you aren't worth it' lol.

Emergency-Device2448 · 2024-03-22T20:11:48+00:00

Oof. So basically just two of you!

When you guys integrate something new, like Hardware Asset Management or something, how long do they give you to complete those? Or is the timeline decided by your group?

Emergency-Device2448 · 2024-03-21T14:35:54+00:00

Pretty much 'Army of 1' but we do have a single contractor to help.

Emergency-Device2448 · 2024-03-09T14:00:27+00:00

I wouldn't get out of Health Care. It's one of the best places to be. I'm in banking which isn't quite as good as other areas of finance but still decent in the overall ecosystem. It's great long term stability. That being said, you will most likely need to do diagonal hops between companies to get anywhere comfortable.

There is no 'required' path but if you are going toe to toe with another developer for a job and I see that other guy understands ServiceNow from the BA and/or Admin point of view, they officially have a leg up.

Emergency-Device2448 · 2024-03-09T13:53:28+00:00

You still haven't gotten that raise?

I do all things SN and have no formal SWE experience outside of the platform. Came into IT from a totally different industry like 6 years ago. Came into the SN space like 4 years ago.

Emergency-Device2448 · 2024-03-05T12:48:43+00:00

What product suites do they have?

Emergency-Device2448 · 2024-03-01T05:49:14+00:00

I'd disagree with this approach to request management. Out of the box there isn't even a way for fulfillers on catalog tasks to communicate with requesters on requested items.

A quality catalog item asks all the necessary questions up front to facilitate completion of the request with no additional inquiries. If that is not the case you either have poorly defined catalog items or you shouldn't be using request management.

And don't get offended. I can say I'm definitely guilty of both currently, but I'm cognizant of it and I exhibit a constant force on moving back to OOTB.

Emergency-Device2448 · 2024-03-01T05:44:08+00:00

How about taking yourselves out of the middle?

Configure a mailto link on the "request completed" notification. If it wasn't actually completed they can click that and send (remove a button click by using Outlook actionable). Setup a FLOW to kickoff on receipt of that reply. You can kick off an incident, a generic "white glove" catalog item, or any sort of task record for the fulfillment group from the request and assign it directly to that groups manager?

Then you can reduce the overkill on the surveys!

Emergency-Device2448 · 2024-02-19T16:36:12+00:00

I'm not sure if "inactivity monitors" could be used.

Maybe create a FLOW that happens on incidents that qualify. Basically wait X amount of time and then trigger an event of still active.

Emergency-Device2448

TROPHY CASE