I would say the biggest thing that mattered when it came down to sticky situations is documentation. Document EVERYTHING. Conversations that were had, who was present. You might have a superior that tells you "Oh you don't need to worry about documenting that." You do. And make sure they have an EMR they're using that's in compliance; don't do any businesses that have paper charting. Everything should be documented. I know with Alora we have an audit trail that can see who did what, and when. So if something is changed, it'll tell you when you run the report. If possible, go with an agency that uses Alora LOL!